CUSTOMER SVC/CLERK

Responsibilities

• Resolve customer concerns and communicate opportunities to improve operations.
• Demonstrate company core values of respect, honesty, integrity, diversity, inclusion, and safety.
• Greet customers in a genuine and friendly manner, assisting them with product retrieval and heavy items.
• Anticipate customer needs, effectively communicate, and resolve issues to strengthen customer loyalty.
• Oversee front end operations to meet or exceed sales, profit, and labor goals through effective cost control, labor efficiencies, and excellent service.
• Ensure front end cleanliness, maintenance, and sanitation.
• Provide friendly and efficient customer service by demonstrating sincerity, patience, and respect in all customer interactions and by thanking customers for their business.
• Train, monitor, and coach associates on all front end policies and procedures, including proper handling of product, tender, and coupons, scanning error procedures, and price checks to reduce shrink and waste.
• Communicate pricing and signage discrepancies to the pricing coordinator.
• Operate equipment (scanner, register, scale, check approval machine) per company standards.
• Assist with front-end functions (checkout transactions, stocking, bagging, cart collection and cleaning).
• Comply with and reinforce all food safety, sanitation, and safety regulations and guidelines according to company, local, state, and federal health code regulations; identify unsafe conditions and notify store management; report any illegal activity.

Qualifications

• Minimum High School Diploma or GED
• 6 months related experience or training; or equivalent combination of education or experience
• Effective interpersonal and customer service skills
• Good math skills (ability to add, subtract, multiply and divide)
• Sound judgement/decision making skills
• Friendly, approachable/outgoing demeanor/team player
• Able to work in a fast paced environment
• Good oral and written communication skills
• Familiar with Microsoft Office Word and Excel