CUSTOMER SVC/CLERK

Responsibilities

• Resolve customer concerns and communicate opportunities for improving operations.
• Demonstrate company core values of respect, honesty, integrity, diversity, inclusion, and safety.
• Greet customers in a genuine and friendly manner, assisting them with product retrieval, loading/unloading, and escorting.
• Anticipate customer needs, effectively communicate, and resolve issues in a timely manner to strengthen customer loyalty.
• Oversee front-end operations to meet or exceed sales, profit, and labor goals through effective cost control, labor efficiencies, excellent service, and shrink control.
• Maintain front-end cleanliness, maintenance, and sanitation.
• Ensure prompt, accurate customer check-out and adherence to company policies, local, state, and federal laws/regulations.
• Communicate pricing and signage discrepancies to the pricing coordinator.
• Provide back-up coverage for the service operations manager in their absence (excluding hiring and discipline).
• Operate checkout equipment and perform various front-end functions such as checkout transactions, stocking, bagging, cart collection, and cleaning.
• Comply with and reinforce all food safety, sanitation, and safety regulations/guidelines/procedures and programs according to company, local, state, and federal health code regulations.

Qualifications

• Minimum High School Diploma or GED.
• 6 months related experience or training, or equivalent combination of education and experience.
• Effective interpersonal and customer service skills.
• Good math skills (addition, subtraction, multiplication, division).
• Sound judgment/decision-making skills.
• Friendly, approachable/outgoing demeanor and team player.
• Ability to work in a fast-paced environment.
• Good oral and written communication skills.
• Familiarity with Microsoft Office Word and Excel.