Customer Support Technician II

About the role

Nortek Data Center Cooling is a subsidiary of Madison Industries, a leading provider of indoor air quality solutions. We build innovative, entrepreneurially-driven brands that enhance safety, health, and productivity worldwide. As a premier HVAC company, we focus on energy efficiency and sustainability, delivering exceptional customer value through our employees' commitment to quality, customer experience, and operational excellence.

Responsibilities

• Commission, repair, and service mechanical and electrical equipment associated with new Data Center Cooling projects.
• Review work orders, blueprints, schematic diagrams, and related materials to determine tasks to be performed, tools, equipment, and parts needed for installation or repair.
• Demonstrate experience in managing challenging jobs with the objective to mitigate the impact on customer's building/experience while also minimizing the financial burden on the company.
• Consult with engineering and manufacturing personnel to resolve unusual problems in system operation and maintenance.
• Provide superior customer service to both internal and external customers while maintaining a professional appearance and demeanor.
• May advise management regarding customer satisfaction, product performance, and suggestions for product improvements.

Requirements

• High school diploma or equivalent
• Three to five years’ experience in installation, maintenance, and troubleshooting; HVAC servicing or similar electromechanical experience preferred
• Superior analytical skills and attention to detail
• Ability to read and interpret blueprints, plans, and manuals
• Excellent customer service skills with desire to exceed internal and external customer expectations
• Ability to work independently in a timely manner, ensuring job is completed correctly with outside technicians and ability to follow up on parts delivery

Qualifications

• Preferred trade/technical school or certification
• Experience with industrial HVAC equipment or similar electromechanical products
• Strong experience in Microsoft Excel and Word
• Intermediate experience with commercial projects
• Building automation experience a plus

Skills

• Strong analytical and problem-solving skills
• Attention to detail and organizational abilities
• Effective communication and interpersonal skills
• Ability to work independently and manage multiple tasks

Benefits

Nortek Data Center Cooling offers a comprehensive compensation and benefits package including Health, Dental, Vision, Life, STD, LTD, FSA, HAS, and 401(k) Plan with company contributions. To apply, please visit our career site at www.nortekair.com/careers.