Customer Support Technician I/II/III

Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world. The equipment we create and service is essential to advancing AI and accelerating the commercialization of next-generation semiconductor chips. Join us and push the boundaries of materials science and engineering in a company at the foundation of the electronics industry. The work we do together advances the world’s technology.

Pay

Salary: $20.00 - $27.50

Responsibilities

• Performs standard Tier I procedures including wafer measurement.
• Performs preventative maintenance and wet cleans independently.
• Assists senior engineers with corrective maintenance as needed.
• Disassembles, cleans and rebuilds kits as part of kit management quality.
• Learns and applies diagnostic techniques and use of documentation and test equipment with assistance from senior engineers.
• Able to diagnose and resolve basic technical problems.
• Strives to perform BKM’s. Uses knowledge management systems.
• Follows all IP guidelines.
• Has the ability to represent Applied Materials to the customer. Uses good customer service skills at all times while maintaining a professional demeanor.
• Displays respect for the customer by maintaining a neat and orderly work area.
• Demonstrates a positive attitude in less than optimal customer situations.
• Complies with all safety procedures and consistently demonstrates safety as a value.

Requirements

• This is a physically demanding position that often requires extensive walking, standing for extended periods of time, working in tight spaces, bending, squatting, twisting, kneeling, reaching, climbing stairs and ladders.
• Lifting up to 35 lbs.
• Ability to distinguish between colors.
• Ability to work in an environment with noise that may be difficult for some individuals with sensitivity to noise.
• Use of hand and power tools.
• Use of appropriate Personal Protective Equipment such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields (clean room environment).

Skills

• Has developed analytical skills and application of scientific methods to perform a variety of activities.
• Good understanding of how the team integrates with others.
• Recognizes and solves typical problems that can occur in own work area without supervisory approval; evaluates and selects solutions from established operating procedures and/or scientific methods.
• Uses communication skills to exchange information.

Benefits

At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits.

Schedule

Time Type: Full time
Employee Type: Assignee / Regular