Customer Support Supervisor - Hazardous Waste

Manage a team of Customer Support Specialists handling day-to-day aspects of complex projects and high-level customer concerns. Interface with regulators, customers, sales, and operations to ensure smooth acceptance and disposal of waste.

Responsibilities

• Work with sales representatives on pricing, scheduling, and transportation issues.
• Monitor calls to observe support specialist’s demeanor, technical accuracy, and conformity to company policies.
• Recommend approaches and services to provide customers with exceptional service.
• Determine work procedures, prepare work schedules, and expedite workflow.
• Study and standardize procedures to improve efficiency.
• Interface with customers and operations to ensure projects are completed as requested.
• Provide proposals in reply to customer’s requests for services.
• Make decisions on how to schedule and coordinate transportation services.
• Arrange off-site shipments, prepare profiles, manifests, and correspond with the transportation department.
• Ensure that customer service supports sales representatives in their effort to secure and maintain a client base.
• Gather information and complete audits from customers.
• Partner with attorneys to draft and revise contracts.
• Create budgets and track expenditures.
• Provide training and guidance to staff to ensure performance goals are established, tracked, and achieved.
• Manage customer service function to ensure smooth and efficient operations.
• Participate in strategic planning to sustain and grow programs and service.
• Lead and mentor a team of technical advisors (onsite and remote).
• Take a hands-on approach to solve problems and drive results.
• Inspire accountability and improve team performance.

Requirements

• Advanced knowledge of Excel, Word, and PowerPoint.
• Experience with Resource Conservation Recovery Act (RCRA), Department of Transportation (DOT), Toxic Substance Control Act (TSCA), and other applicable local, state, and federal regulatory bodies.
• 5+ years of hazardous waste management industry experience.
• Based in Robstown, TX (Corpus Christi area).
• Hybrid role requiring 4 days onsite and 1 day remote; not eligible for full-time remote work.

Qualifications

• Experience leading hybrid teams.
• Strong, proactive leadership style.
• Hazardous waste knowledge (RCRA, DOT) preferred.
• Experience with return-to-office or relocation transitions is a plus.

Pay

Salary range: $71,400 - $98,100. This position is eligible for relocation.

Benefits

• Comprehensive medical benefits coverage, dental plans, and vision coverage.
• Health care and dependent care spending accounts.
• Short- and long-term disability.
• Life insurance and accidental death & dismemberment insurance.
• Employee and Family Assistance Program (EAP).
• Employee discount programs.
• Retirement plan with a generous company match.
• Employee Stock Purchase Plan (ESPP).
• Paid Time Off (PTO).

More details: Republic Services Benefits