Customer Support Specialist

About the role

Levin Furniture & Mattress is hiring Work from Home Customer Service Specialists. This is a work‑from‑home opportunity; candidates must reside within a 25‑mile radius of a Levin store location. The position is remote, though may require occasional work from a store or corporate office as needed.

Responsibilities

• Provides highest level customer support by resolving escalated customer complaints/questions.
• Processes highest volume of inbound calls and other correspondence.
• Negotiates alternative options for warranty with manufacturers on behalf of the customer.
• Identifies product trends and communicates concerns to quality team.
• Collaborates with stores, merchandising and other operations departments to quickly solve issues.
• Processes subcontractor invoices.
• Identifies and corrects discrepancies.
• Schedules service appointments.
• Prepares reports regarding warranty and repair service using Storis and Company Intranet systems as well as several web‑based systems.
• Communicates with internal and external personnel in a professional and timely manner.
• Maintains accurate files and processes to maximize productivity.
• Processes open work orders in need of resolution.
• Performs other support as needed.

Requirements

• High school diploma or equivalent combination of education and experience.
• Previous clerical experience preferred.
• Ability to remain in a stationary position for an extended period.
• Ability to operate relevant equipment and observe details to complete assigned responsibilities.

Skills

• Excellent verbal and written communication and listening skills.
• Basic reading and comprehension skills.
• Basic numerical reasoning skills.
• Ability to complete paperwork accurately, neatly and efficiently.
• Demonstrated knowledge of software, including Microsoft Office.
• Excellent organizational skills.
• Outstanding customer service skills.
• Ability to multi‑task in a fast‑paced working environment.
• Knowledge and demonstrated ability to utilize Storis, Ring Central Phone System, Package AI Routing Software and Company Intranet systems preferred.

Benefits

• PTO – start accumulating on your first day.
• Medical, dental, vision, life & disability insurance.
• 401(k) plan.
• Generous employee discount.
• Friendly, supportive work environment.
• Growth opportunities – promotion from within.

Schedule

Schedule varies based on business needs and includes Saturdays.