Customer Support Specialist

Pay

$27 to $32 per hour with significant growth and earning potential. Includes a $2 shift differential.

Location: Kenosha Branch, 12355 Uline Way, Kenosha, WI 53144.

Benefits

• Complete health insurance coverage
• 401(k) with 6% employer match starting day one
• Multiple bonus programs
• Paid holidays and generous paid time off
• Tuition Assistance Program for professional continuing education
• Employee café featuring affordable daily meal options from local restaurants
• On‑site fitness center and beautifully maintained walking paths
• Best‑in‑class, clean, modern facilities

About the Role

Fast, friendly, and customer‑focused. As a Uline Customer Support Specialist you’ll build customer relationships, provide solutions, and deliver legendary service. Join a family‑owned company where exceptional training and tools set you up for long‑term career success.

Responsibilities

• Process customer orders, make product recommendations, and handle account inquiries using world‑class technology.
• Serve as a product and solutions expert, answering product, pricing, and shipping questions quickly and confidently.
• Build business relationships with customers over phone, email, and chat.
• Understand customer needs and recommend Uline’s best solutions.
• Help customers navigate Uline’s website and online ordering system.

Requirements

• High school diploma or equivalent (Bachelor’s degree preferred).
• Excellent problem‑solving, listening, and communication skills.
• Prior customer service experience is a plus, but training will be provided for eager learners.

About Uline

Uline, a family‑owned company, is North America’s leading distributor of shipping, industrial, and packaging materials, employing over 10,000 people across 15 locations. The workplace is drug‑free; all new hires must complete a pre‑employment hair follicle drug screening. All positions are on‑site.