Customer Support Specialist, Trainee

About the role

Blue Cross & Blue Shield of Mississippi is seeking a Customer Support Specialist to join its Customer Support team. You will be the welcoming voice of the company, answering inbound phone calls with empathy, guiding callers to the right solutions, and making people feel heard and supported every day.

Responsibilities

• Answer incoming phone calls with a professional, warm, and friendly tone.
• Listen carefully to caller needs and ask helpful questions.
• Guide callers through solutions, troubleshooting, or resource options.
• Record accurate notes in the system to ensure proper follow‑up.
• Support callers with calm, expert guidance.

Requirements

• Bachelor’s degree.
• Computer proficiency with the ability to utilize multiple screens/applications while maintaining focus on a conversation.
• Exceptional communication skills, including active listening and clear spoken communication.
• A natural focus on discovering functional answers to resolve issues.
• Strong organizational skills and time management.

Benefits

• Top‑tier compensation.
• Comprehensive health benefits.
• 401(k) retirement plan.
• Generous paid time off.
• Benefits package valued at approximately one‑third of salary compensation.
• On‑site walking track, gym, and café.
• Monthly Team Blue events to foster community.

Work environment

The role is based in a structured work setting that emphasizes a supportive team culture and continuous learning. Employees enjoy amenities such as a walking track, on‑site gym, and café, as well as regular social events that help build connections and promote work‑life balance.