Customer Support Specialist (Southington, CT)

Responsibilities

• Make and receive phone calls to support external and internal stakeholders
• Enter information into databases, such as a call log, for effective record keeping
• Prepare and send documents via DocuSign or email
• Affirm the proper naming and saving of documents in the document management system
• Afford assistance to customers in returning documents
• Manage DocuSign accounts and support issues from the operations staff and customers
• Ensure all compliance standards are met for audit purposes
• Timesheet reviewing and time tracking
• Accurately and efficiently complete payroll checklists for assigned agencies
• Collaborate with your team to resolve rejected timesheet issues

Qualifications

• 1 years of experience relevant to the work performed
• A High School Diploma or GED required; Associate degree preferred