Customer Support Specialist - Remote

Resonance CX Partners identifies and validates customer-focused opportunities for experienced professionals. This role is with a connectivity-solutions organization.

Why Consider This Job Opportunity

• Salary up to $85,000
• Opportunity for career advancement and growth within the organization
• Flexible remote work options available
• Comprehensive benefits package including health, dental, and vision insurance
• Commitment to diversity, equity, inclusion, and sustainability
• Access to training opportunities and professional development programs

Responsibilities

• Support the customer base by resolving service questions and addressing customer inquiries
• Manage overall order processes, including order processing, generating quotations, and tracking shipments
• Identify opportunities for process improvements and enhancing customer relations
• Perform accurate data entry of orders and customer information in the ERP system
• Utilize the corporate ERP System (NetSuite) to facilitate customer service operations

Requirements

• Associate's degree in business or a similar field; Bachelor's degree preferred
• Minimum of three (3) years of customer service experience
• Experience in a manufacturing environment is a plus
• Proficiency in ERP Systems, preferably NetSuite; CRM experience with Salesforce preferred
• Strong interpersonal and communication skills, both oral and written

Preferred Qualifications

• Experience with Vendor Management Programs
• Well-developed organizational skills with the ability to manage multiple projects in a fast-paced environment