Customer Support Specialist - Remote

About the Role

Belden is currently seeking a Customer Service Representative for the Broadband Solutions division. This remote position reports to the Customer Operations Manager and supports Belden’s customer base, both internal and external.

Responsibilities

• Support customers by resolving service questions and answering inquiries as they arise.
• Manage overall order operations, including processing orders, generating quotations, monitoring vendor-managed inventory, answering phones, tracking shipments, researching order issues, and processing RMA claims.
• Identify opportunities to improve processes and customer relations.
• Perform accurate data entry of orders and customer information.
• Utilize the corporate ERP System (NetSuite) for customer service operations.

Requirements

• Associate’s degree in business or a similar field; Bachelor’s degree preferred.
• Three or more years of customer service experience.
• Prior experience in a manufacturing environment is a plus.
• Experience with Vendor Management Programs is preferred.

Skills

• ERP System experience (NetSuite preferred).
• CRM experience (Salesforce preferred).
• Proficiency in word processing, spreadsheet, and presentation software.
• Strong interpersonal and communication skills, both oral and written, with the ability to work effectively with diverse individuals.
• Well-developed organizational skills, including the ability to handle multiple projects simultaneously in a fast-paced environment while maintaining quality standards.

Pay

Applicants can expect a base compensation range of $63,000–$85,000 plus additional incentives based on role level, experience, qualifications, and geographical location.

Benefits

• Health, dental, and vision insurance.
• Long-term and short-term disability coverage.
• Life insurance.
• HSA/FSA options.
• Matching retirement plans.
• Paid vacation and parental leave.
• Employee Stock Purchase Plan (ESPP).
• Paid leave for volunteer work in your community.
• Training opportunities and professional development.
• Corporate health and well-being initiatives.
• Commitment to diversity, equity, inclusion, and sustainability.