Customer Support Specialist, Pay Run Management

About the role

Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.

Responsibilities

• Become a product expert - Maintain a high level of product knowledge to provide accurate information and assistance to both customers and your colleagues
• Take charge of customer issues from start to finish, while working in a dynamic and fast-paced environment
• Respond promptly and professionally to customer inquiries via email, chat, or video conferencing
• Resolve product or service issues by understanding the customer's complaint, determining the cause of the problem, selecting and explaining the best solution, and following up to ensure resolution
• Document and track customer interactions, transactions, comments, and complaints using the company's CRM system
• Gather customer feedback and work directly with Product and Engineering teams to share insights to help improve products and services
• Stay up-to-date with company policies, procedures, and product updates to provide accurate and consistent information to customers
• Work well under time constraints and meet schedules; at times with unexpected deadlines, to ensure client’s needs are met
• Deliver exceptional service and ensure customer satisfaction by going the extra mile in every interaction

Requirements

• Bachelor's degree
• 0-3 years of professional work experience or prior internship experience
• Currently reside in a Pacific or Mountain timezone state with the ability to work a shift between the hours of 9am to 6pm PST
• Demonstrated experience in problem-solving with attention to detail
• Time management skills and ability to prioritize
• Excellent communication skills, both written and verbal

Qualifications

• Passion for helping businesses operate more efficiently
• Commitment to personal and professional growth through ongoing training and development

Skills

• Product knowledge
• Customer service skills
• Problem-solving abilities
• Time management
• Communication skills

Benefits

• Competitive hourly rate + benefits
• Opportunities for professional development
• Collaborative work environment
• Flexible scheduling options

Pay

Tier 2: $23.49 per hour

Schedule

Shift between the hours of 9am to 6pm PST