Customer Support Specialist II

Full-time, hybrid role based in Rogers, AR. Day shift (Monday through Friday) with a mix of remote and in-office work. Interviews conducted in person at the Rogers, AR location.

About The Role

The Customer Support Specialist plays a vital role within our Operations team. This position is responsible for ensuring timely delivery of customer shipments, maintaining daily communication, and building strong relationships with both customers and carriers.

Responsibilities

• Use Transportation Management System to process shipment entries and actively lead timely performance/automation objectives
• Maintain consistent and professional communications; effective, prompt, and courteous communications regarding difficult situations, service failures, etc.
• Exceed customer on-time pick-up and delivery expectations
• Supervise shipments and revise when vital based on changing shipper, customer, and carrier needs
• Utilize external websites and other tools of communication to set shipment appointments
• Update load status in the system (e.g., loaded pick-up, delivery, empty, etc.)
• Set up new Receivers, vendors, and supplier’s locations
• Work directly with Logistics Teams to assist with shipment issues or problem-solving
• Correspond with customer and carrier regarding detention and other accessorial information
• Set up new customer and vendor users on the Transportation Management System
• Acquire solid understanding of customer business practices and workflow

Qualifications

Basic Qualifications

• High school diploma or GED equivalent
• 0-1 years of customer service experience
• Basic proficiency with Microsoft Office Suite (Outlook, Excel, Word, etc.)
• Clear and professional oral and written communication skills, including email etiquette

Preferred Qualifications

• Customer Service background
• Knowledge of the freight industry
• Proficient with Microsoft Office Suite
• Strong oral and written communication skills, including professional email etiquette

Benefits

Employees working more than 30 hours in the US at Uber Freight are eligible for benefits including:

• Company-sponsored health plan
• Dental and vision benefits
• 401k match
• Financial and mental wellness benefits
• Parental leave
• Short- and long-term disability coverage
• Life insurance
• Performance or sales incentive bonus program (role-dependent)
• Participation in Uber Freight equity awards (role-dependent)

About Uber Freight

Uber Freight helps companies move goods more reliably and efficiently. We bring together the technology, people, and transportation capacity they need, using real-time data from millions of shipments to guide smarter decisions. That helps customers spot issues early, avoid costly surprises, and deliver on time. Uber Freight works with 1 in 3 Fortune 500 shippers across North America and manages over $17B in freight.