Customer Support Specialist

About the role

Support Critical Operations. Deliver Service That Makes an Impact. At Xylem, we don’t just support water systems — we help solve the world’s most essential water challenges.

Responsibilities

• Respond promptly and professionally to customer inquiries across multiple channels.
• Provide legendary customer service that builds strong, trusting relationships.
• Process orders ranging from quick-ship to complex, long-cycle orders.
• Maintain accurate order details and proactively follow up on order backlog.
• Cook up shipping dates, pricing, availability, and backorders.
• Maintain complete and organized virtual customer files.
• Investigate and resolve billing issues and discrepancies, partnering with A/R teams when needed.
• Provide pricing, availability, formal quotes, and pre-/post-order support for standard and specialty products.
• Support the sales team with documentation, updates, and customer insights.
• Aid in internal process improvements and cross-functional collaboration.
• Afford assistance with workflow accuracy, efficiency, and positive customer outcomes.

Qualifications

• High School diploma or equivalent.
• 1+ years of order management, customer service, or account management experience.
• Experience with billing, invoicing, quoting, or related tasks.
• Strong computer skills, including Microsoft Office Suite.
• Ability to work with diverse teams and customers.
• PREFERRED: Experience with Salesforce CRM, AS400, SAP S/4HANA, or SCPQ tools.
• Excellent organization, follow-through, and problem-solving abilities.

Benefits

• The estimated salary range for this position is $26 to $28/hour.
• Starting pay is dependent on multiple factors, such as skills and experience.
• 20 days PTO from the start.
• 12 paid holidays.
• Generous retirement savings plan.
• Customizable health, dental and vision insurance (eligible on first date).
• Reward and recognition programs.
• Paid parental leave.

Pay

The estimated salary range for this position is $26 to $28/hour. Starting pay is dependent on multiple factors, such as skills and experience.

Schedule

Hybrid, cross-functional, customer-focused.

Location

Mira Loma, California.

Additional Information

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world. At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment. Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world. At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment. Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation