Customer Support Specialist II

About the role

At PracticeTek, we are a leading retail‑healthcare technology provider serving 40,000+ clinics worldwide with solutions ranging from pre‑encounter workflows to practice management, analytics, digital intake, marketing tools, EHRs, and payment systems. Our mission is to revolutionize healthcare practices effortlessly, and we live by values of consistent care, staying ahead, market‑in approach, effortless experiences, ownership, and doing right. The Customer Support Specialist II is a proficient technical resource handling Tier 2 support calls, chats, and emails, using SQL Server skills to diagnose data‑related problems, mentoring Tier 1 specialists, coordinating escalations, collaborating across teams, and delivering training for staff and customers. The role is based in San Marcos or San Diego, CA with a hybrid schedule (3 days per