Customer Support Specialist I - Wick
Ready to plant the seeds of your next career? Join the team at Johnny's Selected Seeds and help grow something great! We're seeking a Customer Support Specialist to deliver exceptional customer service to our valued commercial farmers and home gardeners. This is an onsite role at our Fairfield, Maine location with opportunity for hybrid.
About the role
As a Contact Center Specialist, you'll be the first point of contact for customers, providing professional, high-quality support across multiple channels. You'll help with everything from order entry and product questions to account updates and catalog requests. Your work will directly contribute to the success of our customers and Johnny's Selected Seeds mission.
Responsibilities
- Handle 50+ inbound calls daily with a focus on one-call resolution
- Provide accurate, timely responses via phone, email, chat, and other channels
- Enter and manage orders across all platforms (phone, email, fax, mail, PO)
- Support outbound phone sales campaigns
- Assist customers with order status, product information, and account updates
- Document product feedback and customer interactions in CRM
- Manage catalog/sample requests, hold orders, and back-order communications
- Collaborate with internal teams to resolve issues and improve service
- Participate in training, buddy support, and trade show order processing
- Maintain accurate records and ensure data integrity in all systems
Requirements
- High school diploma or GED required
- Prior experience or interest in agriculture, farming, or gardening preferred
- Intermediate computer skills and ability to multitask across programs
- Proficiency in Microsoft Office
- Strong verbal and written communication
- Detail-oriented with excellent problem-solving skills
- Adaptable, self-directed, and able to manage multiple priorities
- Friendly, professional demeanor with a customer-first mindset
Physical Requirements
- Ability to sit at a computer for 75% of the workday
- Lift up to 25 lbs.
- Bend, pull, and perform light physical tasks
Pay
Starting wage: $18.54/hour. Shift differentials and performance-based bonuses available.
Schedule
Full-time, onsite in Fairfield, ME. Flexibility to work varied hours/days as needed.