Customer Support Specialist I (Remote from Arkansas)

About the role

Vitu is transforming the way vehicles, businesses, government, and drivers interact with one another through innovative Vehicle-to-Government (V2Gov) technology. The Customer Care Specialist I plays a crucial role in assisting customers through various channels, such as inbound calls and support ticketing systems. They focus on establishing and nurturing positive relationships with customers by addressing inquiries related to company products, features, and services, while contributing to overall customer satisfaction.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Receive and respond to customer requests via the inbound call queue and support ticketing systems.
• Provide an effortless customer experience by asking questions and actively listening to understand customer issues, demonstrating respect and concern.
• Provide Tier 1 support, solving standard and recurring issues such as password resets or answering basic questions about the solution.
• Provide one-on-one training for new and/or existing customers as needed to drive customer satisfaction.
• Apply appropriate internal and security tools or processes (e.g., PIN, identifying information) to assess customer records or other electronic information.
• Document customer inquiries, status, and resolution.
• Work across teams when needed and follow up with customers to resolve issues satisfactorily.

Requirements

• High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
• Proven customer support or client service experience.
• Strong phone, email contact handling skills, and active listening.
• Familiarity with CRM systems and practices, preferred.
• Customer orientation and ability to adapt/respond to different types of personalities.
• Excellent communication and problem-solving skills.
• Ability to multitask, prioritize, and manage time effectively.
• Experience in title, registration, DFA, or dealership, preferred.
• Technical support experience is preferred.

Schedule

Primary schedule will be 10:00 AM to 7:00 PM Central Time, Monday - Friday. There may be occasions that require overtime, evening, holiday, or weekend shifts.

Pay

The hourly rate range for this position is $17.50-$19.50. Final compensation will be determined based on the applicant’s relevant experience, skillset, education, location, business needs, market demands, and other factors as permitted by law.

Benefits

• Healthcare coverage for you and your family (Medical, Dental & Vision).
• Tax advantage accounts such as Health Savings Account (HSA) & Flexible Spending Accounts (FSA).
• Generous PTO.
• Pet Insurance.
• Retirement planning.
• ID Theft Insurance.
• Life and Disability Insurance.
• Commuter Benefits.
• Accident & Hospital, Critical Illness Insurance.
• Tuition Reimbursement.