Customer Support Specialist for Miami, Florida

We need to output HTML fragment with sections: About the role? Actually the posting includes description of company, mission, then "The Who, What, Why And Where" etc. We need to use

for section headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must include only sections that have real specific content. No Pay or Schedule unless present. Benefits present: Lunch covered, $300 in health insurance monthly, 3 weeks vacation. So Benefits section. Responsibilities: list of duties. Requirements/Qualifications/Skills: The posting has "Preferred Qualifications" list. Also maybe "Your Contribution" includes behaviours. Could treat as Qualifications or Skills. We need to decide which sections to include. The posting includes: "Your Contribution Be Yourself..." that's more like values/behaviours. Could be Skills? Might be better as Qualifications? The "Preferred Qualifications" list includes experience, tech support, written communication, interest in soccer, passionate about helping people, solution-oriented mindset, familiarity with tools, thrive in fast-paced environment, interest in sports is a plus. That's qualifications. We also have "The Who, What, Why And Where" describing role: basically about the role. Could be About the role. Thus sections: About the role, Responsibilities, Qualifications (or Preferred Qualifications), Benefits. We must not repeat job title as heading. No Pay or Schedule. We need to preserve all substantive information, not invent or summarize away detail. Use

• for any list of duties/requirements/benefits. Use

  for prose. We need to remove boilerplate: cookie/navigation/legal/EEO etc. Not present. Remove duplicated lines, application instructions (like "Interviews are conducted continuously, so please apply with your resume and application as soon as possible.") That's application instruction; should be removed. Also "Have we piqued your interest? Great." etc. Remove. We need to keep all substantive info: company description, mission, role description, responsibilities list, qualifications list, benefits list. Let's extract. Company description/mission: "Veo is an AI-powered sports camera and analysis ecosystem built for one job: turning what happens on a pitch into proof. Capture, viewing, data and analytics, sharing- all in one system, all pointed at the same thing. That's bigger than football. Every player, on every pitch, gets access to the kind of proof only the top academies used to keep for themselves. It's the future we're building. Every youth match still has a moment nobody saw. A run that won the game, underneath everyone's radar. A kid written off before anyone actually checked. We exist to close that gap, one match at a time. One camera on any pitch feeds an AI that tracks every player and the ball for the whole game, turning what happened into evidence instead of somebody's opinion. That's the actual job here. Not shipping features. Building the system that gives proof to someone who used to rely on a hunch. If you've ever watched a match and wondered who else saw what you saw, you already know why this matters. We're looking for people who want to build that future with us. We are looking for a Soccer fan who is passionate about helping coaches, players, and fans level up their game." Then "The Who, What, Why And Where There is a big global interest for our product, and to supercharge the potential we are now hiring the best customer service talent for our Customer Success team. At the heart of our strategy is to keep customers happy and guide them to get the most out of being a Veo customer. We help them with any issues they have and proactively engage them to do the best possible recordings." Then "Your Contribution Be Yourself. Be Open. Stay Hungry and Humble. Collaborate. Challenge. Decide and just Do. These are the behaviours you’ll need for success at Veo. Veo value results over process. Now this might sound innocent enough, but in Veo, this is really lived. All processes are questioned, as they should be!" Then "Responsibilities Respond to customer requests clearly and comprehensively as a front-line supporter. We operate via email, phone, and chatSupport the second line team by resolving general tickets and only forwarding the complex ones to the next levelAdhere to our KPIs for a low response time, minimal backlog, and a high customer satisfactionCommunicate relevant feedback and issues from customers within the support team using the right escalation flows and channelsProvide feedback for optimizing the processes that we currently work with" Note there are missing spaces; we need to parse but keep content. Then "Preferred Qualifications Experience in customer-facing rolesExperience with tech support and/or product supportExcellent written communication skillsInterest in SoccerPassionate about helping people and making them succeedSolution-oriented mindset and a structured approach to workFamiliarity with customer service tools is an advantageYou thrive in a fast-paced environment, we are growing by the hour and you are someone who can cope with constant changeInterest in sports is a plus" Then "Benefits Lunch covered$300 in health insurance monthly3 weeks vacation" Then description of what you can expect: "You get to work with our super cool Customer Success team spread across 2 streams: Customer Support & Retention, and 2 locations: Copenhagen and Miami. You will be a part of the Customer Support team in Miami. You will be a part of our accelerating growth journey in a modern scale up company with a revolutionary product that is impacting so many sporting careers and lives. We are a bunch of highly diverse, open-minded, high-spirited and fun-loving individuals driven by a common goal to contribute to innovation in the sports industry. We enjoy a laid-back atmosphere in the office, where our kitchen is always well-stocked (courtesy: our super awesome Office Manager), and performance-driven culture is at its core. Though most of us are interested in sports, you need not be a sports fanatic to fit in. We unite our efforts to create a great workplace fuelled by our love of technology, desire to make a mark, and positive energy across our civilization. Be a part of our accelerating growth journey in a modern scale-up company with a revolutionary product. We are diverse, open-minded, and have a laid-back atmosphere, but with a performance-inspired culture at its core." This is more about role/environment; could be part of About the role. We need to avoid duplication. We'll combine About the role with mission and description. We must not include application instructions like "Interviews are conducted continuously, so please apply with your resume and application as soon as possible." Remove. Also remove "Have we piqued your interest? Great." etc. Now produce HTML. Structure:

  About the role

  ... (combined mission and description)

  Responsibilities

  • Respond to customer requests clearly and comprehensively as a front-line supporter. We operate via email, phone, and chat
  • Support the second line team by resolving general tickets and only forwarding the complex ones to the next level
  • Adhere to our KPIs for a low response time, minimal backlog, and a high customer satisfaction
  • Communicate relevant feedback and issues from customers within the support team using the right escalation flows and channels
  • Provide feedback for optimizing the processes that we currently work with

  Qualifications

  • Experience in customer-facing roles
  • Experience with tech support and/or product support
  • Excellent written communication skills
  • Interest in Soccer
  • Passionate about helping people and making them succeed
  • Solution-oriented mindset and a structured approach to work
  • Familiarity with customer service tools is an advantage
  • You thrive in a fast-paced environment, we are growing by the hour and you are someone who can cope with constant change
  • Interest in sports is a plus
  Alternatively could split into Skills etc. But we have Qualifications. We could also include a section for "Your Contribution" as Skills? But the instruction says use headings like Skills, Benefits, etc. We have Skills not present explicitly. Could treat "Your Contribution" as Skills/behaviours. But we already have Qualifications covering many. The "Your Contribution" list: Be Yourself. Be Open. Stay Hungry and Humble. Collaborate. Challenge. Decide and just Do. These are behaviours. Could be considered Skills. Might be better to include as Skills section. However we must not create thin sections; but we have substantive content. Could combine with Qualifications? Might be okay to have Skills section. But we already have Qualifications list; adding Skills may be redundant. The instruction: "Prefer a few substantive sections over many thin ones." So better to have fewer sections. We can incorporate the behaviours into Qualifications or About the role. Probably incorporate into Qualifications as part of desired traits. Thus we keep About the role, Responsibilities, Qualifications, Benefits. Now Benefits section:

  Benefits

  • Lunch covered
  • $300 in health insurance monthly
  • 3 weeks vacation
  We must not include Pay or Schedule. Now ensure we preserve all substantive info: Did we miss any? The description about working in Miami, streams, etc. That's part of About the role. We'll include that in About the role paragraph. Let's craft About the role paragraph: "Veo is an AI-powered sports camera and analysis ecosystem built for one job: turning what happens on a pitch into proof. Capture, viewing, data and analytics, sharing- all in one system, all pointed at the same thing. That's bigger than football. Every player, on every pitch, gets access to the kind of proof only the top academies used to keep for themselves. It's the future we're building. Every youth match still has a moment nobody saw. A run that won the game, underneath everyone's radar. A kid written off before anyone actually checked. We exist to close that gap, one match at a time. One camera on any pitch feeds an AI that tracks every player and the ball for the whole game, turning what happened into evidence instead of somebody's opinion. That's the actual job here. Not shipping features. Building the system that gives proof to someone who used to rely on a hunch. If you've ever watched a match and wondered who else saw what you saw, you already know why this matters. We're looking for people who want to build that future with us. We are looking for a Soccer fan who is passionate about helping coaches, players, and fans level up their game. There is a big global interest for our product, and to supercharge the potential we are now hiring the best customer service talent for our Customer Success team. At the heart of our strategy is to keep customers happy and guide them to get the most out of being a Veo customer. We help them with any issues they have and proactively engage them to do the best possible recordings. You will be a part of the Customer Support team in Miami, working with our super cool Customer Success team spread across two streams: Customer Support & Retention, and two locations: Copenhagen and Miami. You will be part of our accelerating growth journey in a modern scale‑up company with a revolutionary product that is impacting so many sporting careers and lives. We are a highly diverse, open‑minded, high‑spirited and fun‑loving team driven by a common goal to contribute to innovation in the sports industry. We enjoy a laid‑back atmosphere in the office, where our kitchen is always well‑stocked, and a performance‑driven culture is at its core." We need to ensure we didn't miss any substantive details like "Be Yourself..." etc. We omitted those; maybe they should be included. They are behaviours/values. Could incorporate into Qualifications or About the role. Let's add a sentence: "We value behaviours such as being yourself, being open, staying hungry and humble, collaborating, challenging, deciding and just doing