Customer Support Specialist – Chesapeake, VA

About the role

Seacoast, a GCG Company, is currently seeking Customer Support Specialists to join our Customer Support team. As a Seacoast Customer Support Specialist, you will work collaboratively with internal partners to provide a best-in-class support for customers across the division. You will onboard new customers and manage day-to-day customer activities such as customer orders, presale inquiries and post-sale transactions to ensure customer satisfaction.

Responsibilities

• Onboard all new customers
• Respond to all customer inquiries with a sense of urgency and first contact resolution
• Process quotes and orders in the ERP system
• Process RFQ’s and RMA's, follow to completion
• Runs order reports and works with customers to manage appropriate expectations and proactively resolve problems
• Actively participate in opportunities to improve individual knowledge of the company, products, markets, and systems
• Use continuous improvement methodology and internal and external resources to enhance customer experience and drive process efficiency
• Proactively collaborate with other team members to provide support and share information to ensure daily tasks are completed and both customer and business needs are achieved
• Work toward and contributes to the success of all individual and team goals/metrics
• Support phone coverage as needed
• Perform other duties

Requirements

• 3+ year of Customer Service / Support experience within a business-to-business environment
• Experience working with government, maritime, shipyard, shipbuilding, or industrial accounts preferred
• High School Degree or Equivalent required; Bachelor’s Degree preferred
• Proficiency with Microsoft Office suite
• Proficiency using an ERP system
• Ability to work effectively under pressure in a deadline-driven environment
• Professional verbal and written communication and listening skills
• Ability to communicate with a diverse population of people
• Ability to work in a team environment
• Ability to think critically and analyze issues based on data

Benefits

• Competitive hourly pay
• Comprehensive Health Coverage: Multiple medical plan options (CDHP and PPO) to get you the coverage you need
• Robust Financial Security: Company-paid life and disability insurance, 401(k) with company match, plus options for supplemental critical illness, accident, and hospital indemnity plans
• Generous Time Off: PTO plan with paid holidays, paid parental leave, and paid compassionate care leave to support personal well-being and family needs
• Wellness & Support Programs: Employee Assistance Program (EAP), wellness incentives, and telehealth access
• Extras That Matter: Dental and vision plans, FSAs/HSAs with company contributions, pet insurance, legal services, and ID theft protection for peace of mind

Schedule

Monday to Friday, 8:00am to 5:00pm EST

Location: 3800 Cook Blvd. Suite B Chesapeake, Virginia 23323