CUSTOMER SUPPORT SPECIALIST - CASUAL- Woman's Imaging

Job Summary/Overall Objectives

Greets, assists patients, and directs phone calls to the proper area in a professional, efficient manner. Registers patients using established procedures to initiate medical records, patient accounting, and enters orders into Meditech. Ensures accurate and efficient patient data input into the computer system.

Essential Job Functions

• Accurately and efficiently inputs patient data into the computer system to register patients.
• Completes proper paperwork and scans it.
• Makes sure ABN's, referrals, and insurance authorizations are obtained when needed.
• Maintains awareness of housekeeping and maintenance issues in the patient waiting areas.
• Takes initiative to enter work orders and communicates with appropriate parties, also alerting the supervisor of issues or concerns.
• Assists the imaging staff and patients by providing physical assistance or any support necessary to support patient flow/satisfaction.
• Answers any questions patients may have during registration and appraises them of any delays or information they may require regarding their exams.

Competency and Experience

• [Knowledge, Skills and Abilities]
• Required Qualifications/Experience:
  • High School Diploma, GED or higher level of education.
  • Six months of experience in a customer service role.
  • Strong leadership ability, good organizational skills, independent and critical thinking skills, sound judgment, and knowledge of legal aspects and liability of nursing practice.
  • Strong ability to communicate complex and/or controversial topics and concepts to a wide and diverse audience.
• Preferred Qualifications/Experience:
  • Six months experience in position utilizing medical terminology or one year health care registration and health care insurance knowledge.
  • Medical terminology training.
  • Experience in healthcare setting.
  • Heartsaver CPR License, Certification & Clearances Act 34-PA Criminal Record Check from the PA State Police system
  • Act 33/73 Clearances
  • Comprehensive Crisis Management per policy.

Position Type/Expected Hours of Work

Incumbent will be scheduled based on operational need (rotate shifts, standby, on-call, etc.). Travel may be expected locally between System locations.

Equal Employment Opportunity

Independence Health and its affiliated companies are Equal Opportunity Employers. They prohibit discrimination of any type and afford equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, national origin, age, marital status, disability, veteran status, or genetic information, or any other classification protected by law. They will comply with all applicable laws and regulations.

Disclaimer

This job description is not designed to contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee. Moreover, duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice. Work Environment Effective March 2020 or during pandemic: goggles, face shield and mask are required according to CDC guidelines. When lift requirement is in excess of 50#, lift assistance (2 person) and/or transfer device is required.

Physical Demands

• Bending (Stooping)
• Sitting
• Walking
• Climbing
• Standing
• Kneeling
• Squatting (Crouching)
• Twisting/Turning
• Keyboard/Computer Operation
• Gross Grasp
• Fine Finger Manipulation
• Hand/Arm Coordination
• Pushing/Pulling(lbs. of force)
• Carry
• Transfer/Push/Pull Patients
• Seeing Near w/Acuity
• Feeling (Sensation)
• Color Vision
• Hearing Clearly
• Pulling/Pushing Objects Overhead