Customer Support Specialist

About the Role

This position is a rotating dayshift. The professional at this role is responsible for greeting clients, ensuring an orderly and efficient check-in process, acquiring financial and insurance information, and performing data entry into electronic health records. Additionally, this role provides administrative support services and basic clerical support, including answering phone calls and directing visitors. This position may also involve creating and maintaining telehealth connections between clients and providers.

Responsibilities

• Coordinate client appointments
• Conduct referral and intake interviews with clients
• Enter and update electronic health records
• Verify client insurance prior to appointments and enter funding sources following company procedures
• Request records from other facilities to ensure continuity of care
• Communicate with outside agencies regarding the provision or scheduling of services
• Collect payments from clients, provide proper receipts, and secure the funds
• Provide administrative clerical support
• Operate the telephone to forward calls or take messages as appropriate
• Greet persons entering the building, determine the nature of the visit, and notify appropriate staff of their arrival
• Maintain training compliance as required by Westbrook Health Services

Requirements

• Excellent attention to detail and customer service skills
• Able to use basic office machines and computer systems
• Must be able to communicate clearly and accurately to convey and receive correct information
• Ability to work with staff, clients, and family members in a professional, cooperative, ethical, and respectful manner
• Ability to work with a diverse group of people
• Ability to effectively convey the mission of Westbrook Health Services

Qualifications

• High school diploma/GED
• Prior computer/PC experience is preferred
• Experience using an electronic health record or medical scheduling software preferred
• Customer service or medical office experience preferred
• Must pass Criminal Investigation Background and DHHR Background Checks as well as an observed urine drug screen

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Mobility and ability to sit for long periods of time
• Use of a standard computer keyboard and telephone
• Ability to bend, reach, and lift up to 20 pounds
• Ability to occasionally stand and walk within the building

Benefits

Westbrook Health Services provides a comprehensive, low-cost benefits package to all full-time employees that includes:

• Medical, dental, vision, life, short and long-term disability, critical illness, accident, and pet insurance coverage options
• Paid time-off
• Paid holidays
• Paid training