Customer Support Specialist

Location: Milwaukee, WI

About the role

We’re looking for a Customer Support Representative to join our Dealerlogix team—a passionate group of service professionals dedicated to helping automotive dealers deliver high-quality service and enhanced customer experience in their fixed operations. This role requires strong telephone skills, attention to detail, and a great attitude in assisting our customers. We will train you in all aspects of what you need to provide exceptional customer experience. All you must bring is a willingness to learn, to be coached, and a smile that shines through in every customer interaction.

Responsibilities

• Resolve basic support requests via calls, emails, and other channels
• Document cases within the assigned ticketing system
• Provide support to internal Customer Service Managers and Implementation Associates
• Work 8-hour shifts between the hours of 6:30am – 10:00pm EST
• Be available to work rotating Saturdays from 7:00am to 4:00pm EST

Requirements

• 0 – 2 years’ experience in a customer service role
• Ability to flourish in a multi-tasking environment
• Ability to work both independently and in a collaborative team setting, taking ownership of tasks assigned to you
• Excellent interpersonal skills, with proven ability to communicate efficiently with individuals at all levels
• Ability to learn and apply knowledge quickly, work well under pressure, and thrive in an environment that is constantly changing
• Proficiency in Microsoft Office Products
• Experience with PC or MAC with the ability to grasp technical concepts
• Basic knowledge of networks
• Well organized, detail oriented, and proactive in following tasks through to completion
• Comfortable taking on new challenges and flexible with shifting priorities
• Previous Help Desk Experience a plus but not required
• Travel Requirement: less than 5%

Work Environment & Physical Requirements

• This role may be performed in a remote, hybrid, or office-based environment depending on business needs
• Ability to remain in a stationary position (sitting or standing) for extended periods
• Ability to operate a computer and standard office equipment (e.g., keyboard, mouse, headset)
• Ability to view and interpret information on a computer screen for extended periods
• Ability to communicate effectively via phone, video, and written communication
• Ability to participate in virtual meetings with or without reasonable accommodation

Benefits

• Medical, dental, vision, and life insurance
• 401(k) with company match
• Paid time off and holidays