Customer Support Specialist

About the role

Travoom is hiring a Customer Support Specialist to strengthen customer resolution across travel-technology marketplace, ticketing, content, platform, vendor, customer-support, operations, and data workflows. The role focuses on specialized execution within travel marketplace operations, ensuring every handoff clearly shows what is complete, what is pending, and who owns the next step.

Responsibilities

• Own the Customer Support Specialist workflow by documenting commitments and next actions.
• Coordinate workflow by escalating complex cases with sufficient context for the next owner.
• Review and handle assigned customer or client requests.
• Maintain workflow by reviewing available case history before responding.
• Track and resolve routine issues within approved authority.

The role succeeds when customer resolution becomes more reliable and repeated failure points are surfaced before they affect customers, partners, or teammates.

Skills

• Use Quality Assurance and Client Communication confidently in customer support execution.
• Apply workflow management without losing track of exceptions, owners, or deadlines.
• Document Ticketing Platform Support decisions clearly for teammate follow-up.
• Exercise sound judgment around Customer Experience, especially during escalations.

Position Details

Full-time, associate-level role. 100% remote within the United States.

Pay

Base salary: $38,000–$52,000 per year.