Customer Support Specialist

Travel Congress has an opening for a Customer Support Specialist supporting travel-industry conferences, networking events, attendee support, speakers, sponsors, workshops, communications, and event operations. This role is a full-time, 100% remote position open to candidates based in Raleigh, North Carolina.

About the role

This role is centered on work where you will help customers resolve questions and service issues through clear, timely support.

Responsibilities

• Respond to customer or client questions related to travel-industry conferences, networking events, attendee support, speakers, sponsors, workshops, communications, and event operations through approved phone, email, chat, or ticketing channels.
• Review account or request details and document each interaction with complete notes and next steps.
• Resolve routine questions and service issues within policy and escalate complex or unresolved cases across conference and attendee operations.
• Follow up on open cases, promised actions, or missing information so customers receive timely updates.
• Use approved knowledge resources and procedures while adapting communication to the customer's specific question.
• Meet service-quality, response-time, documentation, and customer-satisfaction expectations.

Requirements

• High school diploma or equivalent; prior customer-service experience is helpful but not required for entry-level roles.
• Strong written and verbal communication with a patient, professional, solution-focused approach.
• Comfort using CRM, ticketing, email, chat, phone, and web-based customer-service tools.
• Ability to learn policies and service information quickly and explain them clearly.
• Reliable internet access, a quiet workspace, and the ability to work independently.
• A pre-employment background check is required.

Pay

Base salary: $45,500 - $53,000 per year

Schedule

• Employment type: Full Time
• Work arrangement: 100% Remote — Raleigh, North Carolina