Customer Support Specialist

About the role

As a Customer Specialist, you will serve as a trusted advisor to customers and provide sales and service support across the district. This role focuses on processing quotes and orders, responding to customer inquiries by phone and email, and supporting Account Managers and multiple store locations. The position requires regular onsite presence and strong customer‑service skills to help drive store productivity and sales growth.

Responsibilities

• Respond to customer inquiries via phone and email, identify needs, and provide effective solutions.
• Process quotes and orders for Account Managers, maintaining high volume and accuracy.
• Provide technical support, promote product offerings, and identify additional sales opportunities.
• Make outbound calls, resolve customer issues within policy, and visit customers as needed.
• Support store operations through event assistance, in‑store coverage, inventory tasks, and adherence to safety and standard work.
• Collaborate with teams, mentor new associates, engage in community activities, and model strong customer‑facing behavior.

Requirements

• High school diploma or GED required.
• 2+ years of inside sales, retail, or related experience.
• HVAC or mechanical background preferred.
• Strong customer‑service, sales, and relationship‑building skills.
• High energy, teamwork orientation, and comfort with Microsoft Office tools.

Pay

Annual Base Salary Range: $41,000.00 – $82,809.99

Compensation Type: Exception Hourly

Incentive Eligible: Yes

Sales Commission Eligible: No

Schedule

Monday to Thursday, work onsite with your colleagues. Fridays, choose your work location, balancing what your work requires.

Benefits

• Health insurance and holistic wellness programs with generous incentives.
• Family building benefits including fertility coverage and adoption/surrogacy assistance.
• Paid time off including up to 15 vacation days, paid holidays, sick leave, and additional options to support volunteer and parental leave.
• 401K match up, educational and training opportunities through company programs along with tuition assistance and student debt support.

Locations

Glen Burnie, MD; Timonium, MD; Midlothian, VA; Chesapeake, VA; Greensburg, PA