Customer Support Specialist

About the role

As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes, and transportation, Trane Technologies puts the planet first. The Customer Specialist serves as a trusted advisor to customers and provides sales and service support across the district. This role focuses on processing quotes and orders, responding to customer inquiries by phone and email, and supporting Account Managers and multiple store locations. The position requires regular onsite presence and strong customer‑service skills to help drive store productivity and sales growth.

Responsibilities

• Respond to customer inquiries via phone and email, identify needs, and provide effective solutions.
• Process quotes and orders for Account Managers, maintaining high volume and accuracy.
• Provide technical support, promote product offerings, and identify additional sales opportunities.
• Make outbound calls, resolve customer issues within policy, and visit customers as needed.
• Support store operations through event assistance, in‑store coverage, inventory tasks, and adherence to safety and standard work.
• Collaborate with teams, mentor new associates, engage in community activities, and model strong customer‑facing behavior.

Requirements

• High school diploma or GED required.
• 2+ years of inside sales, retail, or related experience.
• HVAC or mechanical background preferred.
• Strong customer‑service, sales, and relationship‑building skills.
• High energy, teamwork orientation, and comfort with Microsoft Office tools.

Locations

Open to candidates in the following additional locations: Glen Burnie, MD; Timonium, MD; Midlothian, VA; Chesapeake, VA; Greensburg, PA.

Schedule

Monday to Thursday – work onsite with colleagues.
Friday – choose your work location, balancing what your work requires.

Compensation

• Annual/Hourly Base Pay Range: $41,000.00 – $82,809.99
• Compensation Type: Exception
• Hourly Incentive Eligible: Yes
• Sales Commission Eligible: No

Benefits

• Benefits kick in on day one, including health insurance and holistic wellness programs with generous incentives.
• Family building benefits such as fertility coverage and adoption/surrogacy assistance.
• Paid time off: up to 15 vacation days, paid holidays, sick leave, plus options for volunteer and parental leave.
• 401(k) match and educational/training opportunities, including tuition assistance and student debt support.