Customer Support Specialist
About the role
Join us in boldly challenging what's possible for a sustainable world. The Customer Specialist role focuses on processing quotes and orders, responding to customer inquiries, and supporting Account Managers and multiple store locations.
Responsibilities
- Respond to customer inquiries via phone and email, identifying needs and providing effective solutions.
- Process quotes and orders for Account Managers, maintaining high volume and accuracy.
- Provide technical support, promote product offerings, and identify additional sales opportunities.
- Make outbound calls, resolve customer issues within policy, and visit customers as needed.
- Support store operations through event assistance, in-store coverage, inventory tasks, and adherence to safety and standard work.
- Collaborate with teams, mentor new associates, engage in community activities, and model strong customer-facing behavior.
Requirements
- A high school diploma or GED.
- 2+ years of inside sales, retail, or related experience.
- An HVAC or mechanical background is preferred.
- Strong customer-service, sales, and relationship-building skills.
- A high energy, teamwork orientation, and comfort with Microsoft Office tools.
Qualifications
- Open to candidates in Glen Burnie, MD, Timonium, MD, Midlothian, VA, and Greensburg, PA.
Skills
- Customer Service
- Sales
- Relationship Building
- Technical Support
- Microsoft Office Tools
Benefits
- Annual Base Salary Range: $41,000.00 - $82,809.99
- Compensation Type: Exceptional Hourly Incentive Eligible
- Sales Commission Eligible: No
- Health Insurance
- Holistic Wellness Programs
- Fertility Coverage
- Adoption/Surrogacy Assistance
- Paid Time Off: Up to 15 vacation days, paid holidays, sick leave, and additional options for volunteer and parental leave.
- 401K Match: Up to 6% of eligible pay
- Education and Training Opportunities
- Tuition Assistance
- Student Debt Support
Pay
$41,000.00 - $82,809.99
Schedule
Monday to Thursday, work onsite with your colleagues. Fridays, choose your work location, balancing what your work requires.
Disclaimer
We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.