Customer Support Specialist
Role Overview
We're hiring Customer Support Specialists to support customers with product orders, reorders, insurance-related questions, and account updates. This role is ideal for someone who enjoys helping people, staying organized, and working in a fast-paced environment. You'll spend most of your day assisting customers over the phone, processing orders, maintaining accurate records, and ensuring information is entered correctly across multiple systems.
About the role
This is a Contract position based out of San Diego, CA.
Pay, Schedule (REQUIRED AVAILABILITY) & Logistics
- Pay: $20.00/hour
- Contract-to-Hire opportunity
- Initial contract length: 3 months
- Full-Remote
- Company equipment provided
- Required Availability: Training Program: 4 weeks
- 2 weeks classroom training
- 2 weeks shadowing and guided learning
- Shift start times range between 4:30 AM PST and 9:00 AM PST
- Overtime may be available based on business needs
Requirements
- Must-Have:
- At least 1 year of customer service experience
- Minimum 6 months of inbound and/or outbound call center experience
- Experience handling a high volume of customer calls
- Able to enter information accurately while speaking with customers
- Strong verbal and written communication skills
- Comfortable working across multiple computer systems and applications
- Experience following established procedures and handling multiple priorities
- Basic proficiency with Microsoft Word, Excel, Outlook, and internet-based applications
- Able to work accurately and maintain detailed records
- Preferred:
- Order entry experience
- Insurance verification experience
- Experience using CRM or ERP systems
- Healthcare, medical device, or durable medical equipment industry experience
Skills
None specified in the job posting.
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
Company Information
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership.
About TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities.
San Francisco Fair Chance Ordinance
Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.