Customer Support Specialist

We need to output only HTML fragment, with headings

for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. Must not repeat job title. Must not include Job ID etc. Must remove boilerplate, navigation, legal, EEO, etc. Must preserve all substantive info. We need to parse the posting. Key content: - Intro about Sunbelt Rentals (company description). Could be "About the role"? Actually "About the role" is a section heading for description of role. The posting includes "Job Description Summary Position Objective: ..." That's about the role. So we can put that under

About the role

with paragraphs. - Responsibilities: list of duties. Many bullet-like sentences. We'll put under

Responsibilities

with

• each duty. - Requirements: Education & Experience: bullet list. Under

  Requirements

  . - Preferred Qualifications: maybe under

  Qualifications

  (or Skills?). The posting has "PREFERRED QUALIFICATIONS:" and also "Physical Demands:" maybe part of Requirements? Could treat as Qualifications. We'll include a section Qualifications for preferred qualifications and physical demands? But physical demands maybe part of Requirements? The instruction: Use headings for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we can map: - About the role: position objective and company intro? Probably just role description. - Responsibilities: list of duties. - Requirements: Education & Experience (required) plus maybe physical demands? But physical demands maybe separate but could be under Requirements. - Qualifications: Preferred Qualifications (4-year college degree etc.) - Skills: maybe not explicitly listed; we have "Strong telephone skills", "Customer service aptitude", "Effective written and oral communication skills", "Solid computer skills", "Able to read instructions, numbers legibly in English". Those could be under Skills. - Benefits: list of benefits. - Pay: Base Pay Range. - Schedule: not mentioned; no schedule info. So we should NOT include Schedule section. We must not include sections with placeholder or vague like "commensurate with experience". Pay is given: Base Pay Range: $26.46 - 36.37. So include Pay. We must not include application instructions, EEO, etc. Remove "Sunbelt Rentals is an Equal Opportunity Employer..." etc. Also remove "Please visit https://..." etc. Remove "Gear up for an exciting career! Sunbelt Rentals supports service members. Veterans encouraged to apply." That's maybe EEO/boilerplate; remove. Also remove "The above description covers the principal duties..." etc. That's boilerplate; remove. We need to preserve all substantive information: company intro, position objective, responsibilities list, requirements, preferred qualifications, skills, benefits, pay. Let's extract. Company intro: "Join Our Team! Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet that ranks among the best in the industry, we pair it all with a friendly and knowledgeable staff. Our employees are our greatest asset, and although we present a comprehensive equipment offering, our expertise and service are what truly distinguish us from the competition. We pride ourselves on investing in our workforce and offer competitive benefits, as well as extensive on-the-job training for all eligible employees. As a highly successful national company, we are constantly looking for talented individuals to support our growth. If you are interested in pursuing a rewarding career, we invite you to review our opportunities!" That's substantive; could be part of About the role or maybe a general intro. We'll put under About the role. Position Objective: "Position Objective: The Customer Support Specialist is responsible for the professional and efficient servicing of all customers calls in the rental and sale of all types of construction/industrial equipment and store items. This position is considered the Company’s front line of contact with the customer, whose purpose is to understand customer equipment needs, negotiate and place orders and create rental contracts, and support sales development and customer satisfaction efforts with a courteous, helpful and professional attitude at all times. Position may be responsible for additional tasks to support Customer Obsession and may train and mentor local Equipment Rental Specialists." We'll include that as part of About the role. Now Responsibilities: list of duties (many sentences). We'll break each sentence into
• . Need to ensure we capture all. Let's copy responsibilities block: "Position Responsibilities: Provides responsive, exemplary customer service to current and potential customersDetermines/understands customer equipment needs through questioning and qualifying; provides alternative equipment suggestions to customers if appropriate based upon information obtained using an extensive knowledge of all equipment availableNegotiates price and volume of original orders by maximizing rate and volumePlaces high volumes of equipment orders by obtaining customer information (checking customer account or obtaining credit application for new customer); finalizes details about when, where and what equipment is required; selects equipment/merchandise from inventory and places the rental/purchase order in the computer system; organizes transportation for orders (i.e. coordinates deliveries and collections while optimizing the use of transport); processes cash rentals (complete identity checks, obtain prepayment and deposit, if required)Improve revenue and service standards by accurately establishing customers’ needs and identifying opportunities for additional rental and sales requirementSecures equipment by checking availability of equipment with shop (performs research to determine when unavailable equipment will become available); provides adequate notice to Dispatch and Service Departments for upcoming equipment requirementsAdministers rental contracts (new and existing) including on and off rental dates, rates and all ancillary charges, amendments, suspensions (ensuring prompt collection of equipment), terminations (ensuring all ancillary charges are made), filing of contracts and related paperwork, and checking invoices and credit memos against contract filesHandles customer complaints in a professional manner in order to resolve the complaint to the satisfaction of the customer and Sunbelt RentalsSupports sales and marketing efforts by performing prospecting calls, forwarding sales leads and incoming inquiries to the sales group, and acting as a liaison for marketing in respect to product promotions and frequent renter programsRecords details of calls in phone log and maintains lost rent logsContinues to develop and grow with the business segments to ensure that the leadership staff is knowledgeable of any and all opportunities that may ariseParticipates in After Hours and Emergency Response efforts including local and regional responses as well as participation in national event response effortsFollows Standard Operating ProceduresEnsures all activity and customer transactions are performed within Sunbelt safety policiesAssist in training and development for new hires in the district; may serve as a mentor to local ERS’Makes recommendations for improvement of all existing processes and proceduresCollaborates with Dispatch and Service teams to improve customer experienceCommunicates clearly and concisely with customers, colleagues, shop, drivers, and other Sunbelt locationsPerforms other duties as assigned by the manager" We need to split into sensible items. Some sentences are concatenated without punctuation. We'll split at each capital letter start after a period? But we can approximate by splitting at verbs. Better to produce list items each representing a duty. We'll try to break logically: - Provides responsive, exemplary customer service to current and potential customers - Determines/understands customer equipment needs through questioning and qualifying; provides alternative equipment suggestions to customers if appropriate based upon information obtained using an extensive knowledge of all equipment available - Negotiates price and volume of original orders by maximizing rate and volume - Places high volumes of equipment orders by obtaining customer information (checking customer account or obtaining credit application for new customer); finalizes details about when, where and what equipment is required; selects equipment/merchandise from inventory and places the rental/purchase order in the computer system; organizes transportation for orders (i.e. coordinates deliveries and collections while optimizing the use of transport); processes cash rentals (complete identity checks, obtain prepayment and deposit, if required) - Improves revenue and service standards by accurately establishing customers’ needs and identifying opportunities for additional rental and sales requirement - Secures equipment by checking availability of equipment with shop (performs research to determine when unavailable equipment will become available); provides adequate notice to Dispatch and Service Departments for upcoming equipment requirements - Administers rental contracts (new and existing) including on and off rental dates, rates and all ancillary charges, amendments, suspensions (ensuring prompt collection of equipment), terminations (ensuring all ancillary charges are made), filing of contracts and related paperwork, and checking invoices and credit memos against contract files - Handles customer complaints in a professional manner in order to resolve the complaint to the satisfaction of the customer and Sunbelt Rentals - Supports sales and marketing efforts by performing prospecting calls, forwarding sales leads and incoming inquiries to the sales group, and acting as a liaison for marketing in respect to product promotions and frequent renter programs - Records details of calls in phone log and maintains lost rent logs - Continues to develop and grow with the business segments to ensure that the leadership staff is knowledgeable of any and all opportunities that may arise - Participates in After Hours and Emergency Response efforts including local and regional responses as well as participation in national event response efforts - Follows Standard Operating Procedures - Ensures all activity and customer transactions are performed within Sunbelt safety policies - Assists in training and development for new hires in the district; may serve as a mentor to local ERS’ - Makes recommendations for improvement of all existing processes and procedures - Collaborates with Dispatch and Service teams to improve customer experience - Communicates clearly and concisely with customers, colleagues, shop, drivers, and other Sunbelt locations - Performs other duties as assigned by the manager Now Requirements: "Education & Experience: High School diploma or GED requiredAt least 3 years of equipment rental industry experience preferredComprehensive knowledge of construction equipment and pricing policyStrong telephone skillsCustomer service aptitudeEffective written and oral communication skillsSolid computer skillsAble to read instructions, numbers legibly in English" We need to split: - High School diploma or GED required - At least 3 years of equipment rental industry experience preferred - Comprehensive knowledge of construction equipment and pricing policy - Strong telephone skills - Customer service aptitude - Effective written and oral communication skills - Solid computer skills - Able to read instructions, numbers legibly in English Now Preferred Qualifications: "PREFERRED QUALIFICATIONS: 4-year college degree with at least 1 year of equipment rental experience preferred" We'll put under Qualifications. Physical Demands: "Physical Demands: Must be able to bend, squat, crouch and/or reach and lift up to 25 pounds or more, as required by the job. Some Sunbelt jobs may require driving for long periods of time, loading and unloading heavy equipment, performing work in extreme weather conditions including rain, wind or excessive temperatures and/or night and weekend work. All duties must be performed according to Sunbelt’s safety policies and guidelines. Reasonable accommodations may be made to comply with ADA/ADAAA." We could include under Requirements or Qualifications? Probably under Requirements as it's about job demands. But we have a separate heading for Skills? Not needed. We'll include under Requirements as additional bullet. Now Benefits: list: "Sunbelt also provides a comprehensive benefits package to its full-time employees. This package includes: Health, Dental and Vision plans401(k) MatchVolunteer time offShort-term and long-term disabilityAccident, Life and Travel insurance, as well as flexible spendingTuition Reimbursement OptionsEmployee Assistance Program (EAP)Length of Service Awards You will become eligible for benefits on the first of the month following 30 days from your start date. Sunbelt offers team members the following paid time off from work, subject to Sunbelt’s policies (unless specified in a collective bargaining agreement): 12-25 vacation days depending on years of service5 sick days6 holidays2 half day holidays2 floating holidays1 inclusion day1