Customer Support Specialist

Steadily is hiring a Customer Support Specialist to join our growing Client Experience team in the Overland Park, KS (Kansas City metro) office. In this role, you’ll provide fast, accurate support to landlords, lenders, and independent agents while helping us deliver world-class insurance service. There is great advancement opportunity in Client Experience, with raises every six months as your skills increase.

About the role

This is a full-time, in-office position based in Overland Park, KS. We’re looking for a detail-oriented professional with strong communication skills who thrives in a fast-paced, customer-facing environment.

Responsibilities

• Respond to high volumes of calls and emails from insureds, lenders, and agents
• Handle policy servicing requests, including billing inquiries, document requests, and policy changes
• Process transactions across multiple carrier systems and maintain accurate records in Salesforce
• Manage clerical and administrative tasks related to policy servicing

Requirements

• Experience in a customer-focused role with excellent communication skills
• Quick to learn new tools and systems; comfortable navigating multiple platforms
• Ability to troubleshoot issues independently until fully resolved
• Ability to manage a large workload and thrive under pressure

Preferred Qualifications

• 1+ years in a customer service or contact center role

Benefits

• Stock options in a fast-growing company
• 3 weeks PTO + 6 federal holidays
• Medical, dental, vision, life, disability, HSA, FSA
• 401(k) retirement plan
• Free snacks, team lunches, collaborative office culture

Pay

$70,000 per year + bonus (OTE $75,000), increasing to $82,500 after 18 months with $2,500 raises every six months.

Schedule

Full-time, in-office position located in Overland Park, KS (Kansas City Metro area).

Why Join Steadily

• Good company: Our founders have three successful startups under their belt and have recruited a stellar team.
• Top compensation: We pay at the top of the Kansas City market.
• Growth opportunity: Early-stage, fast-growing company where you’ll wear many hats and shape product decisions.
• Strong backing: We manage over $2 billion in risk and are exceptionally well-funded.
• Culture: Candid, collaborative, and fun work environment. View our culture deck to learn more.
• Awards: Recognized as a top place to work by Forbes, Inc. 5000, CNBC, Newsweek, Investopedia, and Austin Business Journal.