Customer Support Specialist

About the role

As a Customer Support Specialist, you will deliver industry-leading support and be a champion for customer happiness. Providing an amazing customer experience is one of our core strategies for growth and differentiation - we want our customers to continue to love Stable and to drive positive referrals.

Responsibilities

• Provide email support — Play a pivotal role in managing customer relationships through email correspondence and ticket resolution
• Gain a deep understanding of our product — You’ll understand the ins and outs of the physical logistics and software components of Stable, and communicate your knowledge to customers via email
• Influence product — You’ll work closely with our CX team to communicate and implement customer and operational needs
• Follow playbooks and update our documentation— Use and update our CX playbooks to drive best practices for email resolution
• Quantify and track day-to-day issues through our issue tracking tools
• Update our internal documentation when processes change
• Work closely with our CX team to provide customer feedback to improve the customer experience

Requirements

• Able to work in-person at our Denver, CO office
• Strong written and verbal communication skills — you can maintain a personable, friendly, and natural tone with all our customers
• Comfortable solving new ambiguous, complex problems that we may not have encountered before — we are a fast-moving company and our processes often change day-to-day
• Detailed-oriented with exceptional organizational skills
• Energized by helping others