Customer Support Specialist

About the role

Sparkbit360 is seeking a Customer Support Specialist for hands-on work centered on customer resolution and the day-to-day demands of marketing and public-relations strategy, campaigns, content, brand storytelling, creative execution, client service, and performance insight.

Responsibilities

• Review the Customer Support Specialist workflow by helping the team escalate complex cases with enough context for the next owner.
• Maintain the Customer Support Specialist workflow by helping the team handle assigned customer or client requests.
• Track the Customer Support Specialist workflow by helping the team review available case history before responding.
• Own the Customer Support Specialist workflow by helping the team resolve routine issues within approved authority.
• Coordinate the Customer Support Specialist workflow by helping the team document commitments and next actions.

What good work looks like

The practical outcome is dependable customer resolution: clean records, explicit ownership, timely escalation, and fewer downstream fixes.

Skills

• Use Account Review and Problem Solving confidently when carrying out customer support tasks.
• Apply Customer Support execution without losing track of exceptions, owners, or deadlines.
• Document Customer Support decisions clearly enough that another teammate can follow the reasoning.
• Use sound judgment around Escalation Management, especially when escalation is required instead of assumption.

Position Details

Full-time, associate-level role. 100% remote within the United States.

Pay

Base salary: $40,000–$60,000 per year.