Customer Support Specialist

About the role

We are looking for a Customer Support Specialist to join our Rexel USA team in Anaheim, CA!

Responsibilities

• Manage all aspects of moderate profile/complex projects that require a strong level of product knowledge
• Communicate to the customer, expedite OS&Ds (over, short & damaged) and resolve customer issues promptly
• Read through all Purchase Orders to get an understanding of requirements and makes sure terms and conditions are correct
• Work with sales and vendors to obtain additional margin when possible
• Coordinate with vendors, customers, and sales teams on pricing, order placement, claims and returned goods, and account management to ensure we are meeting customer expectations
• Expedite backorders to maximize fill rates and customer satisfaction
• Manage the delivery schedule, product quality, information updates, and back charge
• Receive day to day requests from the project as well as large packages from the Quotation team
• Provide timely price quotations, requotes, and/or proposals
• Determine vendors and purchase requirements looking for additional pricing advantages and product substitution opportunities to substantially improve the overall profitability of the project
• Coordinate with project team for documentation requirements such as O&M manuals, Test Reports, submittal packages, and Certificates of Compliance
• Perform other duties as assigned

Requirements

• 3+ years of quotation, project management, or customer service experience
• Experience in electrical distribution industry preferred
• High School or GED – Required

Knowledge, Skills & Abilities

• Ability to effectively communicate with customers and peers
• Knowledge of Microsoft Outlook, Word, Excel, and Power Point
• Must possess an entrepreneurial spirit, be self-motivated and enthusiastic about the business
• Must possess the capacity to function effectively and multi-task in a demanding and time sensitive environment
• Must be detail oriented and possess excellent organizational and time management skills
• Must be analytical and able to solve problems
• Ability to drive results

Physical Demands

• Sit: Must be able to remain in a stationary position – Constantly – at least 51%
• Walk: Must be able to move about inside/outside office or work location – Frequently – 21% to 50%
• Use hands to finger, handle, or feel: Operates a computer and other office machinery – Constantly – at least 51%
• Stoop, kneel, crouch, or crawl: Must be able to crouch down to stock shelves, pick up boxes, or position oneself to maintain computers in the lab/under desks/in server closet – Occasionally – up to 20%
• Climb or balance: Must be able to ascend/descend on a ladder, forklift, pallet jack, or other warehouse equipment – Occasionally – up to 20%
• Talk, hear, taste, smell: Must be able to use senses to effectively communicate with co-workers and clients and detect hazardous conditions – Constantly – at least 51%

Weight And Force Demands

• Up to 10 pounds – Occasionally – up to 20%
• Up to 25 pounds – Occasionally – up to 20%
• Up to 50 pounds – Occasionally – up to 20%

Working Environment

• Exposed to unpleasant or disagreeable physical environment such as high noise level and/or exposure to heat and cold – Occasionally – up to 20%
• Exposed to electrical hazards; risk of electrical shock – Occasionally – up to 20%
• Handles or works with potentially dangerous equipment – Occasionally – up to 20%
• Travels to offsite locations – Occasionally – up to 20%

Pay

For the state of California only, the pay is $70,304.00 to $85,000.00, depending upon qualifications, experience, and other considerations permitted by law.

Benefits

• Medical, Dental, and Vision Insurance
• Life Insurance
• Short-Term and Long-Term Disability Insurance
• 401K with Employer Match
• Paid vacation and sick time
• Paid company holidays plus flexible personal days per year
• Tuition Reimbursement
• Health & Wellness Programs
• Flexible Spending Accounts
• HSA Accounts
• Commuter Transit Benefits
• Additional Optional Insurance such as Pet Insurance, Legal Assistance, Critical Illness, Home and Auto Insurance to name a few
• Employee Discount Programs
• Professional Training & Development Programs
• Career Advancement Opportunities – We like to promote from within