Customer Support Specialist

About the role

We are looking for a Customer Support Specialist to join our Rexel USA team in Anaheim, CA. The Customer Support Specialist manages moderate complexity project business by placing orders, tracking shipments, and billing the customer correctly. The Project Manager II owns the customer relationship, manages relationships with sales and vendors, and maintains clear and timely communication throughout the project.

Responsibilities

• Manage all aspects of moderate profile/complex projects that require a strong level of product knowledge
• Communicate to the customer, expedite OS&Ds (over, short & damaged) and resolve customer issues promptly
• Read through all Purchase Orders to understand requirements and ensure terms and conditions are correct
• Work with sales and vendors to obtain additional margin when possible
• Coordinate with vendors, customers, and sales teams on pricing, order placement, claims and returned goods, and account management to ensure customer expectations are met
• Expedite backorders to maximize fill rates and customer satisfaction
• Manage the delivery schedule, product quality, information updates, and back charge
• Receive day-to-day requests from the project as well as large packages from the Quotation team
• Provide timely price quotations, requotes, and/or proposals
• Determine vendors and purchase requirements looking for additional pricing advantages and product substitution opportunities to substantially improve the overall profitability of the project
• Coordinate with project team for documentation requirements such as O&M manuals, Test Reports, submittal packages, and Certificates of Compliance

Requirements

• 3+ years of quotation, project management, or customer service experience
• Experience in electrical distribution industry preferred
• High School or GED required

Knowledge, Skills & Abilities

• Ability to effectively communicate with customers and peers
• Knowledge of Microsoft Outlook, Word, Excel, and PowerPoint
• Entrepreneurial spirit, self-motivated and enthusiastic about the business
• Capacity to function effectively and multi-task in a demanding and time-sensitive environment
• Detail-oriented with excellent organizational and time management skills
• Analytical and able to solve problems
• Ability to drive results

Physical Demands

• Sit: Must be able to remain in a stationary position – Constantly (at least 51%)
• Walk: Must be able to move about inside/outside office or work location – Frequently (21% to 50%)
• Use hands to finger, handle, or feel: Operates a computer and other office machinery – Constantly (at least 51%)
• Stoop, kneel, crouch, or crawl: Must be able to crouch down to stock shelves, pick up boxes, or position oneself to maintain computers in the lab/under desks/in server closet – Occasionally (up to 20%)
• Climb or balance: Must be able to ascend/descend on a ladder, forklift, pallet jack, or other warehouse equipment – Occasionally (up to 20%)
• Talk, hear, taste, smell: Must be able to use senses to effectively communicate with co-workers and clients and detect hazardous conditions – Constantly (at least 51%)

Weight and Force Demands

• Up to 10 pounds – Occasionally (up to 20%)
• Up to 25 pounds – Occasionally (up to 20%)
• Up to 50 pounds – Occasionally (up to 20%)

Working Environment

• Exposed to unpleasant or disagreeable physical environment such as high noise level and/or exposure to heat and cold – Occasionally (up to 20%)
• Exposed to electrical hazards; risk of electrical shock – Occasionally (up to 20%)
• Handles or works with potentially dangerous equipment – Occasionally (up to 20%)
• Travels to offsite locations – Occasionally (up to 20%)

Pay

For the state of California only, the pay range is $70,304.00 to $85,000.00, depending upon qualifications, experience, and other considerations permitted by law.

Benefits

• Medical, Dental, and Vision Insurance
• Life Insurance
• Short-Term and Long-Term Disability Insurance
• 401K with Employer Match
• Paid vacation and sick time
• Paid company holidays plus flexible personal days per year
• Tuition Reimbursement
• Health & Wellness Programs
• Flexible Spending Accounts
• HSA Accounts
• Commuter Transit Benefits
• Additional Optional Insurance such as Pet Insurance, Legal Assistance, Critical Illness, Home and Auto Insurance
• Employee Discount Programs
• Professional Training & Development Programs
• Career Advancement Opportunities – We like to promote from within