Customer Support Specialist

Overview

This isn’t a perk. It’s part of our mission.

What You Get

• No monthly premiums
• No deductibles
• No surprise medical bills

Our Mission

We exist to make healthcare affordable for small businesses and people who can’t afford traditional employer insurance. We help real people navigate a system that is often confusing, expensive, and frustrating—and we do it with empathy, accountability, and simplicity.

Values

• Obsess Over People
• Own It to Completion
• Always Improve & Adapt
• Always Start with “Yes, We Can Help You”
• Succeed as a Team
• Detest Waste & Unnecessary Complexity

Role Description

Member Success Advocate exists to turn complex challenges into positive, meaningful outcomes for our members—ensuring every interaction ends with clarity, support, and trust.

• Serve Redirect Health members by supporting them through escalated issues and complex healthcare challenges
• Resolve member concerns, improve their experience, and ensure timely, thoughtful follow-through
• Make healthcare simpler, more human, and easier to navigate for members

Qualifications

• At least 1 year of experience in a customer service role, with a strong emphasis on phone communication
• Communicates clearly and with empathy, especially in high-touch or sensitive situations
• Bilingual (English/Spanish) and able to support a diverse member population
• Takes ownership of problems and follows through to resolution
• Enjoys simplifying complex issues and helping others understand their options
• Works well across teams and collaborates effectively with both clinical and operational partners
• Comfortable using tools like Microsoft Word, Excel, and Outlook in a fast-paced environment
• Reliable, team-oriented, and self-motivated
• Holds a High School Diploma or GED
• Cares deeply about helping people and improving their experience

Benefits

• FREE healthcare for you and your entire family
• Dental & Vision insurance
• Paid time off & sick time
• 401(k) access
• A mission-driven team that believes in doing the right thing

Location

This is a fully in-person position located in Phoenix, AZ.

Application Information

• The pay range for this role is: 19.84 - 23.87 USD per hour (Phoenix)
• Employment with Redirect Health is at-will. Nothing in this job posting or the application process creates a contract or guarantee of employment.
• Redirect Health does not provide employment-based visa sponsorship now or in the future for this position.