Customer Support Specialist

About the role

PTLA Real Estate Group Eugene is located in downtown Eugene near the University of Oregon. Under the direction of your supervisor, this position is accountable for the leasing and advertising efforts of the community and providing excellent customer service to residents.

Job Type: Full Time. Work Location: In person (Eugene, OR 97401). Valid driver’s license and daily access to a working vehicle are required as in‑town travel will be required.

Responsibilities

• Meets and exceeds weekly revenue/leasing goals.
• Provides excellent customer service to internal and external customers through the facilitation and implementation of company‑wide customer‑centric programs and initiatives, evidenced by benchmark customer satisfaction scores.
• Presents the community to prospective residents through tours of the community, its amenities, model units and other available floorplans.
• Participates in the marketing of the community through outreach marketing to specific markets identified by the Team Leaders, as needed.
• Ensures the most current, relevant information about the community is provided to prospective customers by monitoring and updating online and print advertisements and postings daily.
• Manages the life‑cycle of all leads from first contact to move‑in and through the renewal process.
• Actively involved in ensuring first‑class property curb appeal, including merchandising market‑ready apartments to optimum visual appeal for prospective customers.
• Completes market surveys by identifying and contacting direct competitors and regularly shopping competitors.
• Adheres to the letter and spirit of Fair Housing laws.
• Completes assigned tasks and projects as directed by supervisors.

Qualifications

• Polished presentation.
• Proven sales skills.
• Problem‑solving and conflict‑resolution skills.
• Ability to multi‑task.
• Strong verbal and written communication skills.
• Team player.
• Intermediate computer skills / internet savvy.

Core Competencies

• Achievement focus.
• Adaptability.
• Business ethics.
• Customer service.
• Communications.
• Consultative selling.
• Sales skills.

Education and Training

High school diploma, GED, or equivalent.

License/Certification

• Valid driver’s license (required).

Pay

$19‑$21 per hour.