Customer Support Specialist

About the role

At NRC Health, we promise to help our customers bring Human Understanding to healthcare for their patients and communities. Our associates are at the heart of delivering that promise, so we promise that same Human Understanding to each other. Come where culture is everything.

• Have Purpose – we do work that matters for our partners, the community, and the healthcare industry. Innovate with us to move healthcare forward. Give back to the community with paid volunteer time off.
• Think Boldly – we have big ideas and are empowered to “think like an owner.” Fit your role and do what you love. Grow and develop along a career path designed by you.
• Feel Connected – our favorite thing about our workday is each other. Support one another – no one says, “That’s not my job.” Celebrate with each other at beer:30, virtual events, and company gatherings.
• Be Understood – we are each unique and want to live our best lives at work and home. Let life happen with 4+ weeks time off and up to 12 weeks paid support for parental and emergency leave. Live healthy with complimentary lifestyle and financial coaches, a wellness program, and a comprehensive insurance plan.

Responsibilities

• Respond to customer requests via calls, email, and chat, quickly assess needs to provide accurate support, and work to resolve issues in a timely manner.
• Escalate issues to other teams as needed, facilitating quick follow-through and closing the loop with the customer.
• Document all support interactions in detail.
• Maintain a high-touch, calm, courteous, and professional demeanor at all times, using problem-solving and people skills to resolve issues quickly and provide exceptional customer experiences.
• Stay up-to-date on company news, product statuses, new features, and process changes.
• Use available resources to troubleshoot and resolve issues and contribute to materials as needed to assist the team in resolving issues quickly.
• Perform other duties as assigned.

Requirements

We are looking for candidates who:

• Are eager to deliver the best possible experience in all customer interactions.
• Enjoy supporting customers and working to resolve issues in a timely fashion.
• Are calm, courteous, and professional at all times when providing customer service.
• Have an aptitude for technology and a willingness to learn and adapt to change.
• Have exceptional evaluative, analytical, and problem-solving skills with keen attention to detail.
• Can dive into details and present ideas in a business-friendly, user-friendly language to all customers.
• Are capable of simultaneously managing multiple streams of work to improve satisfaction and retention by meeting or exceeding customer expectations.

Qualifications

• Associate’s degree or 1-2 years of related customer service/customer support experience.
• Strong written, verbal, and interpersonal communication skills.
• Exceptional self-motivation, time management, and problem-solving skills.

Pay

The hourly range for this position is $21.63–$25.96, exclusive of fringe benefits or potential bonuses. Your final base salary will be determined based on skills, education, and/or experience, with consideration for internal equity of current team members. The range mentioned is the full base salary range for the role; hiring at the maximum is not typical to allow for future salary growth.

Benefits

• 4+ weeks of time off.
• Up to 12 weeks of paid support for parental and emergency leave.
• Complimentary lifestyle and financial coaches.
• A wellness program.
• A comprehensive insurance plan.
• Paid volunteer time off.
• Generous compensation and benefits package (see Careers Page for more details).

Schedule

This position may allow for a work-from-home environment, but candidates must live in Lincoln, Nebraska, and surrounding areas.