Customer Support Specialist

About the role

The Customer Support Specialist provides professional and effective customer service within a call-center environment. Primary responsibilities include answering and responding to incoming customer calls, conducting outbound calls, assisting with online enrollment and billing systems, and resolving customer inquiries.

Responsibilities

• Field incoming calls regarding health insurance and benefits, billing services, and general questions or concerns.
• Conduct outbound calls to clients as needed in support of business activities.
• Absorb and respond quickly and accurately to customer inquiries, demonstrating expertise and knowledge of products and processes.
• Facilitate escalations when appropriate.
• Advise customers regarding policy and provide benefit information across multi-carrier health insurance plans.
• Partner with other department representatives to resolve complex customer service inquiries.
• Navigate a computerized data entry system and other relevant applications.
• Maintain timely, accurate documentation for all appropriate transactions.
• Consistently meet established productivity, schedule adherence, and quality standards.

Requirements

• High school diploma required, Bachelor's degree preferred or equivalent related work experience.
• Proven administrative and customer service experience.
• Familiarity with insurance and employee benefits is a plus.
• Proficiency in Microsoft Office, including Word, Excel & Outlook.

Qualifications

• Excellent communication and interpersonal skills; professional and effective oral and written skills.
• Exceptional customer service skills, understands and delivers exemplary service both internally and externally at all times.
• Ability to work well within all levels of an organization; always maintains a professional demeanor.
• Ability to effectively multitask and possess excellent attention to detail and accuracy with exceptional follow-up skills.
• Proven track record of dependability/reliability with an exemplary attendance record.

Skills

• Excellent communication and interpersonal skills.
• Exceptional customer service skills.
• Ability to work well within all levels of an organization.
• Ability to multitask and maintain attention to detail.
• Proven reliability and dependability.

Benefits

• Competitive salary range: $45,000.00 – $61,000.00.
• Paid time off and holidays.
• 401(k) with match.
• Exclusive discount programs.
• Health and wellness programs.

Pay

The base salary offered will be determined by factors including, but not limited to, experience, credentials, education, certifications, skill level required for the position, the scope of the position, and geographic location.

Schedule

Not specified.