Customer Support Specialist

Essential Duties And Responsibilities (General Administrative)

• Communicate effectively with the Management Team, the Sales Team and the Production Team, informing and updating them regularly to guarantee that sales and customer objectives are met.
• Comply with all company safety requirements
• Participate as a key team player by supporting operations as needed
• Follow all Customer Service Processes and Procedures
• Effectively present and discuss the products and services of the company in a way that conveys an image of quality, integrity and superior understanding and delivery of customer needs
• Manage telephone calls professionally, efficiently and with good communication skills
• Attend to Client complaints and concerns immediately and facilitate satisfactory resolution
• Support the efforts of the Account Executives by conducting on-site and community-based presentations, seminars and education that promotes the image of our company as a leader in printing, and graphic services
• Engage appropriate team members as needed
• Other duties as assigned

Qualification

• Good math skills
• Excellent interpersonal skills and ability to work in a team environment
• Able to identify and meet customers’ needs and requirements
• Strong attention to details, possessing a sales aptitude and interested in preventing errors and solving problems
• Good sense of design and color
• Must be computer literate and current on new technology
• Must be hardworking, a self-starter and a problem solver
• Demonstrated excellence in organization and time management skills
• Able to perform multiple tasks efficiently
• Exceptional phone and customer service skills
• Positive and upbeat attitude
• Able to move freely throughout the building to gather information, materials, and authorizations

Education And/Or Experience

• Must have a high school diploma and experience in sales or customer service and/or experience in printing or graphic arts industries

Working Conditions

• Standing for prolonged periods of time
• Appearance at all times must represent the company image
• Occasional lifting of up to 50 lbs
• Work area may have fluorescent lighting and air conditioning
• Moderate noise level
• Exposure to ink and chemical fumes, and airborne particles such as paper dust and drying powder
• Fast-paced environment: subject to numerous schedule and priority changes and short notice activity

Other Skills And Abilities

• Ability to read and comprehend job tickets, customer specifications, and memos
• Ability to effectively communicate with other employees of the organization
• The ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals
• The ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form
• Requires the ability to operate departmental machines

Physical Demands

• While performing the duties of this job, the employee is regularly required to stand and use hands to handle, or feel
• The employee must frequently lift from 10 to 50 pounds
• Specific vision abilities required by this job include close vision, distance, color vision, depth perception, and ability to adjust focus