Customer Support Specialist

About the role

The Customer Support Specialist plays a crucial role in establishing and maintaining profitable relationships with customers. They are the primary internal representative of the company, conveying expertise in printing services and capabilities, and serving as a key educator to the community and customers.

Responsibilities

• Communicate effectively with the Management Team, Sales Team, and Production Team to ensure sales and customer objectives are met.
• Comply with all company safety requirements.
• Participate as a key team player by supporting operations as needed.
• Effectively present and discuss the products and services of the company, conveying an image of quality, integrity, and superior understanding of customer needs.
• Manage telephone calls professionally, efficiently, and with good communication skills.
• Attend to client complaints and concerns immediately and facilitate satisfactory resolution.
• Support the efforts of the Account Executives by conducting on-site and community-based presentations, seminars, and education that promote the company's image as a leader in printing and graphic services.
• Engage appropriate team members as needed.
• Other duties as assigned.

Qualifications

• Good math skills.
• Excellent interpersonal skills and ability to work in a team environment.
• Strong attention to details, possessing a sales aptitude and interested in preventing errors and solving problems.
• Good sense of design and color.
• Must be computer literate and current on new technology.
• Must be hardworking, a self-starter, and a problem solver.
• Demonstrated excellence in organization and time management skills.
• Able to perform multiple tasks efficiently.
• Exceptional phone and customer service skills.
• Positive and upbeat attitude.
• Able to move freely throughout the building to gather information, materials, and authorizations.

Education and/or Experience

• High school diploma and experience in sales or customer service.
• Experience in printing or graphic arts industries.

Working Conditions

• Standing for prolonged periods of time.
• Appearance must represent the company image.
• Occasional lifting of up to 50 lbs.
• Work area may have fluorescent lighting and air conditioning.
• Moderate noise level.
• Exposure to ink and chemical fumes, and airborne particles such as paper dust and drying powder.
• Fast-paced environment: subject to numerous schedule and priority changes and short notice activity.

Other Skills and Abilities

• Ability to read and comprehend job tickets, customer specifications, and memos.
• Ability to effectively communicate with other employees of the organization.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Requires the ability to operate departmental machines.