Customer Support Specialist

About the role

Kneaders Bakery & Cafe is currently looking for a Customer Support Specialist. In the role of Support Specialist, you will have the opportunity to provide support for our operators and employees who work hard for us every day!

Responsibilities

• Respond to customer queries in a timely and accurate way, via phone or email
• Identify customer needs and help customers place orders
• Organize catering orders
• Help customers place to-go orders
• Assist with customer feedback/complaints
• Identify customer needs and help customers use specific features (rewards, online ordering, DoorDash, etc.)
• Educate customers on our menu

Requirements

• Experience as a Customer Support Specialist or similar CS role
• Familiarity with the food service industry is a plus
• Must have your own computer and reliable internet source
• Excellent communication and problem-solving skills
• Multi-tasking abilities
• Patience when handling tough cases
• Highly motivated and cheerful
• Proficiency on the Kneaders menu

Work schedule

This is a remote position in which it is required to reside in a state where we have a Kneaders restaurant (Utah, Texas, Nevada, Arizona, Idaho, or Colorado).

Benefits

• Work-life balance – all Kneaders Bakery & Cafe locations are closed every Sunday and on Thanksgiving Day & Christmas every year
• Health benefits for full-time employees to support health and wellness
• Pet insurance for your 4-legged family members
• Career growth opportunities – restaurant leadership, retail management, specialization in the art of pastry & bread baking
• Competitive hourly wages