Customer Support Specialist

About the role

JobTread is searching for a Customer Support Specialist to join our growing team to work onsite at our headquarters in Dallas, TX. This full-time, on-site position is responsible for assisting with the implementation of new customer accounts, responding to support requests, and helping in other ways to ensure we are delivering the highest levels of customer service. JobTread provides end-to-end construction management software that helps construction businesses manage all of their processes, from pre-construction through to project completion. Our full suite of features includes everything construction businesses need to manage their jobs, team members, documents, photos, customers, vendors, and sub-contractors all in one place. And our budget-first approach creates financial transparency at every stage of a project. Get organized, complete your projects on time, and increase your profits with JobTread. JobTread's mission is to leverage technology to create more profitable construction companies.

Responsibilities

• Reformat customer data and process imports into the JobTread platform
• Respond and resolve customer support requests and answer general system questions
• Assist with Zapier integrations to connect JobTread with other technologies
• Provide inbound phone and email support as needed
• Conduct product trainings via Zoom when Customer Success reps are unavailable
• Become a JobTread product expert and quickly learn ongoing product updates
• Contribute ongoing feedback to improve customer implementation workflows
• Work closely with the Development Team to identify and communicate product issues and development requests

Requirements

• Expert using Excel and can work through data formatting very quickly
• Strong attention to detail, positive attitude, and a clear communicator
• Ambitious, resourceful, adaptable, entrepreneurial spirit, and creative problem solver
• Thrive in a dynamic, collaborative environment with a passion for achieving results
• See problems coming and get in front of them; follow up and get things done
• Organized, thorough, efficient, and complete tasks appropriately in a timely manner
• Ability to manage multiple projects simultaneously
• Great with first impressions and can engage a range of customers from individual business owners to C-level executives and everything in between
• Can be flexible with after-hours work on occasion for specific customer needs
• Prior work experience or knowledge of the construction industry is a plus
• Experience with productivity tools like Salesforce, Slack, etc also a plus
• Bachelor's Degree or equivalent experience preferred

Benefits & Pay

$65-72K/year base with $8k potential bonus opportunity.

• Dental, health, and vision insurance
• Paid training
• Travel reimbursement
• Vacation and other Paid Time Off
• Join a small, growing team as an early team member
• Upward career mobility at a high-growth startup
• Make an impact and advance your career development
• Opportunity to become an innovator and solve real-world problems for construction
• Creative and entrepreneurial working environment
• Work every day with successful, smart, and highly motivated people
• Electronic standing/sitting desks with top of the line secondary monitors
• Weekly Team Lunch, Happy Hours, and other team events
• Casual dress code