Customer Support Specialist

About the role

NRC Health is dedicated to bringing Human Understanding to healthcare through its associates. The Customer Support Specialist plays a crucial role in delivering this commitment by providing exceptional customer service.

Responsibilities

• Respond to customer requests via calls, email, and chat
• Assess customer needs and provide accurate support to resolve issues in a timely manner
• Escalate issues to other teams as necessary, ensuring quick follow-through and closing the loop with the customer
• Document all support interactions in detail
• Maintain a high-touch, calm, courteous, and professional demeanor while using problem-solving and people skills to resolve issues quickly and provide exceptional customer experiences
• Stay updated on company news, product statuses, new features, and process changes
• Use available resources to troubleshoot and resolve issues, contributing to materials as needed to assist the team

Requirements

• Associate's degree or 1-2 years of related customer service/customer support experience
• Strong written, verbal, and interpersonal communication skills
• Exceptional self-motivation, time management, and problem-solving skills

Qualifications

The ideal candidate should be eager to deliver the best possible experience in all customer interactions, enjoy supporting customers, and have an aptitude for technology with a willingness to learn and adapt to change.

Skills

Exceptional evaluative, analytical, and problem-solving skills with keen attention to detail, the ability to dive into details, and the ability to present ideas in a business-friendly, user-friendly language to all customers.

Benefits

Complimentary lifestyle and financial coaches, a wellness program, and a comprehensive insurance plan are offered to support employees' health and well-being. Additionally, there are 4+ weeks of time off and up to 12 weeks of paid support for parental and emergency leave.

Pay

The hourly range for this position is $21.63-$25.96, exclusive of fringe benefits or potential bonuses. Final base salary compensation will be determined based on skills, education, and experience. NRC Health offers a generous compensation and benefits package.

Schedule

Candidates must live in the Lincoln, Nebraska and surrounding areas. While this position may allow for a work from home environment, the exact schedule will be discussed during the interview process.