Customer Support Specialist

About the role

Are you a people-first problem solver who thrives on helping others and creating great experiences? Do you enjoy being at the heart of communication—connecting with residents, answering questions, and providing support that makes a difference? If so, we want YOU to join our team! At Inspire Communities, we’re proud to be one of the nation’s largest owners and operators of manufactured housing communities and RV resorts. For over 30 years, we’ve created affordable, vibrant places for families, retirees, and travelers to call home. As we continue to grow, we’re looking for a dedicated Customer Support Specialist to help us deliver an outstanding resident and vendor experience.

Responsibilities

• Be the First Point of Contact – Greet visitors, respond to resident and vendor inquiries via phone, email, and chat with professionalism and care.
• Deliver Solutions – Accurately assess customer needs and recommend the best path forward, resolving issues or escalating when appropriate.
• Support Communication – Log customer issues in the system, track follow-ups, and ensure resolutions are shared with residents in a timely manner.
• Coordinate Across Teams – Work closely with internal departments to ensure smooth resolution of customer needs and share feedback that helps us continuously improve.
• Support Resident Technology – Assist residents in setting up or resetting access to our resident portal.
• Provide Office & Admin Support – Maintain office supplies, process marketing invoices and credit card charges, and assist with expense reporting.

Requirements

• High School diploma or equivalent (college coursework a plus!)
• Prior experience in customer service experience (hospitality, residential, or support center a plus)
• Strong proficiency with Microsoft Office and other relevant tools
• Ability to maintain confidentiality and act with integrity in all situations

Benefits

At Inspire Communities, we value our employees just as much as we value our residents.

• Comprehensive Medical, Dental, and Vision insurance with multiple plans so you can choose the coverage that best suits the needs of you and your family
• Financial Wellness & Savings: Health Savings Account (HSA), Flexible Spending Accounts, (FSA) and other options to help manage expenses with eligible plans
• Retirement savings program with a company match
• Competitive time off, including ten holidays, vacation, sick time, and more
• Work-Life Balance Support: Employee Assistance Program (EAP), LifeBalance discounts, and other wellness resources