Customer Support Specialist
Haystack · Nebraska, United States · 1 wk ago
HybridFull-time
We're hiring on behalf of a Haystack partner!
Responsibilities
- Assist customers with a broad range of needs, including inquiries about account balances, withdrawals, loans, and account maintenance.
- Provide education and resources to help customers achieve their financial goals.
- Engage with customers via voice and digital channels to deliver outstanding service.
- Develop skills and gain experience in the financial services industry.
Requirements
- Minimum 1 year of customer service experience.
- Strong communication, listening, professionalism, and empathy skills.
- Ability to adapt to various work environments and troubleshoot basic technology issues.
- High School diploma or GED required.
Benefits
- Competitive salary
- Comprehensive training program to build expertise in financial services.
- Opportunities for career advancement and professional development.
- Well-being support and career coaching.