Customer Support Specialist
About the role
As a Customer (Self Determination) Support Specialist or SDSS, you will work on a team to deliver great customer service, over the phone, to people self-directing their care as well as other stakeholders.
Responsibilities
- Make and receive phone calls to support external and internal stakeholders
- Enter information into databases, such as a call log, for effective record keeping
- Prepare and send documents via DocuSign or email
- Avoid improper naming and saving of documents in the document management system
- Manage DocuSign accounts and support issues from the operations staff and customers
- Ensure all compliance standards are met for audit purposes
- Time sheet reviewing and time tracking
- Accurately and efficiently complete payroll checklists for assigned agencies
- Work with your team leader to identify strategies for reducing errors
- Collaborate with your team to resolve rejected timesheet issues
Requirements
High School Diploma or GED required. Associate degree preferred.
Qualifications
Experience in customer service is a plus. Must be able to work a flexible schedule, including a hybrid work arrangement (2 days in the office, 3 days from home) after 90 days of employment, and potentially fully remote after one year of employment.
Skills
Excellent communication skills, attention to detail, and proficiency with Microsoft Office applications are essential.
Benefits
Flexible work schedule, competitive wages & benefits, and meaningful opportunities for professional growth.
Pay
Competitive hourly rate based on experience.
Schedule
Hybrid work schedule (2 days in the office, 3 days from home) after 90 days of employment, and potentially fully remote after one year of employment.
Company Culture
GT Independence is committed to being a welcoming and inclusive community. We strive to create a workforce that reflects the communities we serve and values diversity and inclusion.