Customer Support Specialist

About the role

Aristocrat Interactive is seeking a full-time Customer Service Agent to join their dedicated team. This role involves providing information and processing inquiries, troubleshooting technical issues, communicating special offers, and maintaining customer confidentiality.

Responsibilities

• Provide information and process inquiries about accounts, products, and services.
• Troubleshoot technical issues related to computer, tablet, and cell phone applications.
• Handle inbound calls, real-time chat, emails, and make outgoing calls.
• Communicate special marketing offers to VIP customers.
• Offer feedback on service failures or customer feedback.
• Uphold customer confidentiality and promote what we value.
• Stay updated on protocols and work towards set goals and targets of 70 contacts daily.
• Maintain all SLAs for chats and phone call inquiries in under 45 seconds.

Requirements

• 0-2 years of inbound/support call center experience preferred.
• At least 21 years old with a High School diploma or equivalent experience; some college preferred.
• Excellent written and verbal communication skills.
• Ability to work a hybrid schedule with reliable internet and pass an internet speed test.
• Able to travel to the office for at least 50% of scheduled shifts.
• Must be camera-ready while working.
• Advanced knowledge of computers and Windows Office Programs, able to type at least 90 wpm.
• Experienced with troubleshooting computers, smartphones, and tablets.
• Strong verbal, interpersonal, and written communication skills.
• Diligent with strong grammatical and typing/data entry skills.
• Able to work independently with initiative and discretion.
• Thrives in a fast-paced, dynamic environment while maintaining high customer service.
• Organized with excellent time-management skills.
• Previous technical support experience is an asset.

Qualifications

• Must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship.

Skills

• Excellent written and verbal communication skills.
• Advanced knowledge of computers and Windows Office Programs, able to type at least 90 wpm.
• Experienced with troubleshooting computers, smartphones, and tablets.
• Strong verbal, interpersonal, and written communication skills.
• Diligent with strong grammatical and typing/data entry skills.
• Able to work independently with initiative and discretion.
• Thrives in a fast-paced, dynamic environment while maintaining high customer service.
• Organized with excellent time-management skills.

Benefits

The position offers a comprehensive benefits package, including health, dental, and vision insurance, paid time off, and a 401(k) plan with employer matching. Details are available at https://atibenefits.com/.

Pay

The pay range for this position is $18.00 - $24.70 per hour. Final offers for all positions will be based on several factors such as experience level, education, skills, work location, and internal pay equity.

Schedule

This role requires a hybrid schedule with reliable internet and the ability to travel to the office for at least 50% of scheduled shifts.