Customer Support Specialist

About the Role

Fabventure Travel needs a Customer Support Specialist to ensure dependable customer resolution across Europe, the Mediterranean, and the Caribbean for cruises, all-inclusive vacations, honeymoons, family trips, and groups. This role focuses on specialized execution within Europe travel support, emphasizing visibility of owners, evidence, and next actions.

Responsibilities

• Maintain the Customer Support Specialist workflow by escalating complex cases with sufficient context for the next owner.
• Track and handle assigned customer or client requests as part of the workflow.
• Own the workflow by reviewing available case history before responding to ensure accuracy and continuity.
• Coordinate the resolution of routine issues within approved authority.
• Document commitments and next actions clearly to ensure traceability and readiness for the next authorized teammate.
• Apply sound judgment in service recovery, especially when escalation is required instead of assumption.
• Surface repeated failure points before they impact customers, partners, or teammates to improve reliability.

Requirements

• Use Customer Support Specialist execution and documentation confidently within Europe travel support.
• Apply customer service skills without losing track of exceptions, owners, or deadlines.
• Document issue resolution decisions clearly so another teammate can follow the reasoning.
• Ensure customer resolution is accurate, secure, traceable, and ready for the next authorized teammate in a remote setting.

Position Details

This is a full-time, associate-level role. It is 100% remote within the United States.

Pay

Base salary: $38,000–$52,000 per year.