Customer Support Specialist

Location: Remote (preference for candidates in Northern California — must support Pacific Time Zone)

Schedule

9:00 AM – 6:00 PM PST

Pay

$22.00 – $24.00 per hour (depending on benefits and experience)

About the role

Our client is seeking a customer-focused Customer Support Specialist 2 to support customers through utility incentive programs, EV charging solutions, and home energy installation projects. This role is primarily phone-based and plays a critical part in guiding customers from enrollment through installation.

Responsibilities

• Contact customers to introduce support services and available utility incentives.
• Determine customer eligibility for utility rebate and incentive programs.
• Guide customers through enrollment requirements, documentation, and approval processes.
• Maintain accurate records, notes, and status updates within Salesforce and other internal systems.
• Transition qualified customers to Home Energy Consultants for advanced consultation and installation planning.
• Stay current on utility incentive programs, EV charging solutions, and home energy offerings.
• Support occasional in-person dealer or brand events, particularly for team members located in Northern California.

Requirements

• 2–4 years of customer service, customer success, sales support, administrative support, or other customer-facing experience.
• Experience managing multiple follow-ups and customer activities while maintaining accuracy and attention to detail.
• Proficiency with Microsoft Excel and Outlook.
• US citizen or Green Card holder.

Qualifications

• Background in customer success, account support, inside sales, program enrollment, claims processing, or call center environments.
• Familiarity with utility programs, rebates, incentives, EV charging, home energy products, construction, electrical systems, or related industries.
• Experience working across sales and operations teams to support customer handoffs and process completion.

Skills

• Salesforce CRM
• Excel
• Outlook