Customer Support Specialist

About the Role

This Customer Support Specialist role operates within the intersection of brand strategy, visual identity, design, marketing, paid/social/email campaigns, analytics, operations, and customer support. The position focuses on service resolution while ensuring all actions align with the broader brand and business-support delivery objectives.

Decisions in this role must reflect the operating environment of brand strategy, visual identity, design, marketing, paid/social/email campaigns, analytics, operations, and customer support. The specialist must maintain clear visibility of confirmed facts, pending dependencies, and exceptions in all customer support activities.

Responsibilities

• Review customer support issues for resolution, ensuring each checkpoint includes a visible source, owner, status, and next action within the context of brand strategy, visual identity, design, marketing, paid/social/email campaigns, analytics, operations, and customer support.
• Document and elevate branding role documentation with status tracking, maintaining traceability and accountability for all customer support activities.
• Maintain case management with deadline tracking, ensuring all tasks are visible, owned, and actionable.
• Reconcile documentation with reporting to ensure accuracy and transparency in customer support processes.
• Coordinate quality control and workflow management to uphold service standards and minimize downstream rework.

Success Profile

• Confidently apply the Elevare Branding Workflow Context and Customer Service principles within the operating environment of brand strategy, visual identity, design, marketing, paid/social/email campaigns, analytics, operations, and customer support.
• Maintain data accuracy without losing track of evidence or deadlines in customer support workflows.
• Document process compliance and issue escalation decisions to ensure reasoning remains clear and traceable.
• Exercise judgment in follow-up actions, especially when support activities depend on external confirmations rather than assumptions.
• Ensure role-specific handoffs are complete by maintaining current status tracking, follow-up, and branding documentation; work remains open until these signals are up-to-date.

Pay

Base salary: $40,000–$60,000 per year.

Schedule

Full-time, 100% remote within the United States.